Evolution Collect

Evolution Collect is a debt collections software designed to streamline and optimize the account management process for collections agencies of all sizes. According to the vendor, it offers an intuitive account management interface, creative work queue assignment tools, and comprehensive reporting capabilities. Evolution Collect is aimed at collections agencies, financial services, healthcare providers, telecommunications companies, and utilities.

Key Features

Intuitive Account Management: According to the vendor, Evolution Collect presents account information in a clean and intuitive format, providing a user-friendly interface for managing accounts. Users can easily access and view relevant account information.

Work Queues: Evolution Collect allows users to create queues and assign accounts to one or multiple collectors. The vendor claims that this feature helps streamline and optimize the account assignment process, enabling efficient and effective allocation of work among collectors.

Reports: According to the vendor, Evolution Collect provides insights into the worthiness of placements and collector efficiency. Users can generate reports based on specific criteria, which can assist in making data-driven decisions and improving collection strategies.

Reminders: Evolution Collect offers the ability to send text message or email reminders for important tasks. According to the vendor, this feature ensures that important deadlines and follow-ups are not missed. Users receive real-time notifications with direct links to relevant accounts.

Automatic Consumer Emails: Users can send emails through Evolution Collect with tracking capabilities. The vendor states that this feature provides information on email delivery, open rates, and spam status. Customizable email templates with pre-populated business information are available.

Fully Integrated Payment Processing: Evolution Collect integrates with major payment processing gateways, using tokenized payment profiles to ensure PCI compliance and data security. According to the vendor, users can schedule payment arrangements and negotiate settlement amounts. Payment processing is automated, eliminating the need for manual entry.

Payments: Evolution Collect provides advanced metrics on collected and predicted payments, tracking average payment amount, payment delay, and payments per hour. The vendor claims that it also measures collector effort through touches per payment and activity per $100 collected.

User Activity: According to the vendor, Evolution Collect tracks user activity in real-time, providing insights into collector performance and productivity. Users can drill down and view detailed information on status changes, phone calls, and comments made.

Liquidation / Remit: Evolution Collect generates pre-formatted remit and liquidation reports, simplifying reporting back to clients with comprehensive payment information.

Queue Progress: This feature tracks the progress of queues, including payment activity and HOT accounts. According to the vendor, it helps monitor the efficiency and effectiveness of account queues.