eWhiteboard

The eWhiteboard is a cloud-based application designed to capture, track, and report on team performance in real-time. According to the vendor, it serves as a supplemental tool to existing CRM software, enabling managers and supervisors to effectively run their teams. This versatile solution is said to be suitable for businesses of any size and is particularly beneficial for call centers, collections agencies, and sales departments.

Key Features

Track Production: According to the vendor, the eWhiteboard allows managers to monitor staff performance daily and hourly, ensuring they are working towards goals and helping the company achieve monthly quotas.

Manage Teams: The eWhiteboard allows for the breakdown of staff into teams, providing team leads with tools to effectively manage their own team. The vendor claims this fosters healthy competition among teams.

Slide Show: The eWhiteboard features a real-time alert feature that broadcasts each success and recognizes individual and team achievements. According to the vendor, this helps in recognizing and rewarding top performers.

Reports: The eWhiteboard offers a robust reporting tool to analyze staff performance from various perspectives, identify growth opportunities, and build on strengths.

eWB Manager: The eWhiteboard includes a proprietary tool that relies on data to identify areas of success and failure. The vendor states that it features a color-coded interface for self-management and adjustment, as well as updated daily goals to help reach monthly quotas.

Individual Performance Tracking: The eWhiteboard allows for the isolation and reporting of individual performance, tracking and reporting on key performance indicators (KPIs).

Responsive Layout Design: The eWhiteboard's website is designed to work on desktop and portable devices. The vendor claims its responsive design scales easily to tablet and mobile mode without losing any features.

Analytics: The eWhiteboard provides tools to make faster, better business decisions by exploring data, uncovering patterns and trends, and sharing insights with thousands of users on any device.

Anywhere Access: The eWhiteboard allows users to access and make data-driven decisions from any device, enabling them to stay connected and informed even when on the go.

Secured: The eWhiteboard offers enterprise-grade security to protect valuable data, with an on-demand hosted solution that provides robust service, scalability, performance, reliability, and built-in disaster recovery.