Exus Financial Suite

The Exus Financial Suite is a debt collections and recovery software solution designed to manage credit risk throughout the lifecycle of accounts. According to the vendor, this software automates routine processes, supports customer interaction through various channels, and offers a highly configurable platform to adapt to changing business environments and regulatory requirements. It is targeted at professionals in retail banking, financial services, debt collection agencies, credit unions, and telecom and utilities companies.

Key Features

Debt Collection Solution: According to the vendor, this software supports the entire debt lifecycle, automating processes and tasks for efficient management of customer accounts. It provides customer interaction capabilities through traditional and digital channels, and includes a decision-making engine powered by business rules and analytics to optimize debt collection strategies.

Advanced DCA Management: The Exus Financial Suite offers comprehensive debt collection agency (DCA) management capabilities. As claimed by the vendor, it enables both offline and online work, automates assignments and recalls, and accurately calculates commissions, ensuring smooth operations and maximizing debt recovery.

Visual Strategy Designer: The vendor states that users can easily design and modify debt collection strategies using the intuitive visual strategy designer. This user-friendly interface allows for quick adaptation to changing business needs, providing a flexible and customizable platform for optimizing debt collection strategies.

EXUS Legal Recoveries: According to the vendor, this feature is highly adaptable for different legal processes. Users can configure and monitor various legal processes, whether managed in-house or outsourced to external associates. The visual business process design tools simplify the management of legal documents, payment arrangements, and recoveries, ensuring efficient legal recoveries.

Decision Analytics: The Exus Financial Suite provides collections analytics to help businesses focus their resources on better results. The vendor claims that it includes a segmentation engine for defining customer segments and collections scorecards to determine the debtor's propensity to pay. AI solutions are also provided for prediction and intelligent segmentation, aiming to maximize recovery rates and minimize communication costs.

Digital Self Service Collections: The vendor states that this feature enables communication and interaction with debtors through various digital channels. Businesses can automate communication and offer alternative debt settlement options, providing debtors with an up-to-date view of their delinquencies. This feature aims to enhance customer satisfaction and improve debt recovery.

Field Collections: The Exus Financial Suite optimizes field visits by creating an optimized visit plan. According to the vendor, it takes into account multiple criteria such as distance, time, cost, and customer/account attributes to provide intelligence for route optimization. This feature aims to improve the efficiency and effectiveness of field collections.