Name: FastTrack Helpdesk
Price: 940 USD
Author: FMDirect

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Kubernetes Monitoring

Development

Business Intelligence (BI)

Collaboration

Enterprise Content Management

Integrated Workplace Management (IWMS)

PDF Editors

Privacy Policy Generators

Enterprise

Accounting

Accounts Payable

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Complex Event Processing

Composable Infrastructure

Data Collaboration

Deception Technology

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

LAN Switches

Network Performance Monitoring

Remote Desktop

Robotic Process Automation (RPA)

SaaS Backup

Service Desk Outsourcing

Software Asset Management

Storage Management

Telecom Expense Management (TEM)

User Virtualization

Vector Databases

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Digital Content Creation

Email Deliverability

Email Marketing

Employee Advocacy

Headless CMS

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Government Contracting

Social Commerce

Sales

Secure Access Service Edge (SASE)

Security

Awards Management

Card Management

Dealer Management

Healthcare Learning Management

Investment Portfolio Management

Medical Scheduling

Retail Analytics

Text Analysis

Vertical-Specific

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FastTrack Helpdesk, developed by FMDirect (UK) Limited, is a service management solution designed to automate maintenance activities. According to the vendor, this software offers a range of features including call logging, work order monitoring, parts and stock control, invoicing, SLA and KPI analysis, and reporting. FastTrack Helpdesk is intended for companies of various sizes, from standalone or small groups to larger organizations. It caters to professions and industries such as facility management, IT support, property management, maintenance services, and healthcare facilities.

## Key Features

**Call Logging**: According to the vendor, Fast Track Help Desk simplifies call logging by enabling operators to quickly record information using predefined options and retrieving caller details from the system. Operators can save notes for reference or keep them private. The software also provides a history of related jobs for each call.

**Automatic Email & Attachments**: The vendor states that Fast Track Help Desk can automatically send work order confirmations via email to callers, call loggers, and contractors. It also supports the inclusion of attachments such as maintenance manuals or guidelines in the emails.

**Work Order Monitoring**: Recorded details from the call logging screen are automatically transferred to the work order monitoring section, according to the vendor. Users can update the status of a job, and visual indicators are used to represent different statuses. Work orders can be filtered based on criteria such as caller, type, building, or contractor. An audit trail is maintained for each job.

**Windows, Web, and Mobile Access**: According to the vendor, Fast Track Help Desk can be accessed through various applications including networked client/server setup, web browsers, and mobile devices. This allows staff to update jobs from any online PC and enables clients to view the status of work on their assets.

**Parts, Labour, Materials, and Stock Control**: The vendor claims that the software efficiently manages a wide range of resources including parts, materials, and stock control. It accurately records all parts used on a job, ad-hoc materials, and calculates the total cost of labor, parts, and materials. Stock levels and inventory are automatically updated with each transaction.

**Email Scanner**: With the optional email scanner module, according to the vendor, Fast Track Help Desk can automatically process incoming emails and import relevant data into the system. This feature eliminates the need for manual searching and enables the automatic import of new jobs from emails.

**Keyword Finder**: According to the vendor, the keyword finder allows users to search past calls and user notes for specific phrases, providing a quick summary of previous information and how previous issues were resolved.

**Advanced Invoicing**: The vendor states that Fast Track Help Desk calculates the total cost for a job, including labor, parts, and materials, and generates invoices for customers. It also maintains statistics on costs and invoices within the system.

**SLA & KPI Analysis**: According to the vendor, Fast Track Help Desk includes features to analyze contractual compliance using Service Level Agreements (SLAs). Users can attach SLA data to work orders and perform analysis of SLAs and Key Performance Indicators (KPIs) to ensure contractors meet contractual guidelines.

**Reporting**: The vendor claims that the software provides performance measurement and analysis reports, offering convenient access to management information for resource planning and cost control. Users can also create customized reports and export data to various formats.

Basic

eMaint offers computerized maintenance management software with features for inventory management, asset management, maintenance scheduling, etc. eMaint is now owned and supported by Fluke Corp since the September 2016 acquisition.

Team

Professional

eMaint CMMS

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Hippo Plus

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FastTrack Helpdesk

Computer aided facilities management (CAFM) software combines inventory management and asset tracking with resource deployment and work order management (or preventative maintenance) in a single platform that may be tailored to suit the needs of various industries and sectors.

Facility Management

FMDirect

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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FastTrack Helpdesk

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What is FastTrack Helpdesk?