FastTrak Auto Shop Manager

FastTrak Auto Shop Manager is a software solution designed to streamline and automate various aspects of running an auto repair shop. According to the vendor, it is specifically tailored for small to medium-sized auto repair shops and is used by auto repair shop owners, service advisors, technicians, tire shops, and European specialty auto repair shops.

Key Features

System Security and Authorization: The software offers comprehensive system security and feature authorization controls, allowing users to restrict access to specific functions based on user roles and permissions.

Controls and Checks: The software incorporates built-in controls to ensure accurate transaction processing, including mandatory inventory issuance before closing out repair orders. It also provides reminders to give customers certificates upon vehicle delivery.

Target Profit Margins: Users can set target profit margins for labor, parts, tires, and total repair orders. Profit and Margin values are color-coded for easy identification of whether the targets are being met.

Target Capacities: The scheduling software enables setting target capacities by car count and labor hours, with real-time warnings if targets are exceeded.

Key Performance Indicator Reporting: The management software tracks key performance indicators (KPIs) such as customer acquisition and retention rates, quote capture rate, and recommendation capture rate, comparing them to industry benchmarks.

Employee Performance Reporting: The software generates KPI reports for service advisors and technicians, evaluating profit margins for service advisors and efficiency for technicians.

Shop Performance Reporting: The software provides KPI reports for the entire shop, including customer acquisition/retention rates, orders from appointments, and preventive maintenance versus repair work.

Customizable User Views: Users can customize their screen views, selecting and ordering grid columns, and choosing which screen sections and menu options to include or exclude.

Security: The software offers flexible user security options, allowing the administrator to set user authority levels and control access to specific features based on user roles and permissions.