Name: FeedbackExpress
Author: FeedbackExpress

Help Desk

Web and Video Conferencing

Customer Support

No-Code Development

Development

Admissions and Enrollment

School Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enterprise Content Management

Manufacturing Execution

PDF Editors

Privacy Policy Generators

Statistical Analysis

Visitor Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Cloud Storage

Complex Event Processing

Composable Infrastructure

Configuration Management Databases

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Log Management

Network Operating Systems

Network Performance Monitoring

SIP Trunking

SOA Application Gateways

Telecom Expense Management (TEM)

Unified Communications Monitoring

Vendor Risk Management

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Channel Management

Content Management

Email Deliverability

Email Marketing

Employee Advocacy

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Social Commerce

Sales

Chargeback Management

Clinical Data Management

Construction Management

Fleet Management

Membership Management

Municipal

Online Fax

Restaurant POS

Roofing

Simulation

Text Analysis

Travel Agency

Warranty Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

ReportsNow

Priority Matrix

Appfluence

eMeetingsOnline

FastPIPE

FastEST, Inc.

Crowdtap

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Document Locator

ColumbiaSoft

Screenful

Screenful Oy

Frosmo

Frosmo Ltd

FeedbackExpress is a tool designed to help businesses generate more positive reviews from their customers. According to the vendor, the tool allows users to automate feedback requests on platforms such as Amazon, eBay, Trustpilot, and more. Users can set up simple targeting rules based on factors like on-time delivery and previous positive reviews to ensure that only satisfied customers are targeted for review requests via email.

The tool offers customizable review requests, giving users the option to choose from pre-designed email templates or create personalized emails tailored to their brand. Users can customize the templates with logos, product images, and other branding elements. The vendor claims that smart dynamic placeholders allow for the insertion of customer names, product names, and other personalized information in the review requests.

FeedbackExpress seamlessly integrates with various platforms and marketplaces, allowing users to drive reviews to any platform they desire. According to the vendor, this integration helps users increase their review scores and improve their online reputation from a single place. Users can manage feedback for all their sales channels within one FeedbackExpress account, eliminating the need for switching between tabs or keeping track of different logins.

Users can send selective feedback requests on product orders that have performed well, targeting specific products for review requests. Negative feedback records can be excluded for certain SKUs to maintain a positive reputation. The vendor states that users can also target customers who have previously left positive feedback for additional review requests, while blacklisting customers with a history of negative feedback.

The tool allows users to customize their email messages to suit their business needs. Users can create templates, edit subject lines, language, and formatting. According to the vendor, personalized tags can be used to automatically insert customer details, product information, and order details, potentially improving response rates.

FeedbackExpress enables users to create and optimize their feedback strategy to increase positive feedback, improve rankings, and potentially outperform competitors. The vendor claims that A/B testing of message content allows users to refine their feedback strategy and improve results. Follow-up emails can be sent to offer a great customer experience and provide helpful guides and resources.

Reporting and insights are provided by FeedbackExpress to help users measure their performance and monitor response rates over time. Users can view all their feedback scores at a glance, analyze trends in positive feedback, and quickly respond to negative feedback. The vendor states that performance metrics can be tracked to measure the impact of the feedback strategy.

Ease of Use and Integration: Many users have found FeedbackExpress to be easy to use and integrate with their Amazon seller accounts. They appreciate the seamless integration process, which allows them to start using the software quickly without any hassle.

Customizable Language Support: Several reviewers have mentioned that they appreciate the ability of FeedbackExpress to customize different languages for use on different sites. This feature has made it convenient for international selling, allowing users to cater their feedback requests and review campaigns specifically to each marketplace.

Reliable Performance: Users consistently mention that FeedbackExpress has a solid and reliable performance. They have experienced no issues or glitches while using the software, indicating its stability and effectiveness in managing feedback and reviews efficiently.

Difficulties with Customer Support: Several users have experienced challenges in getting timely and effective support from the customer service team. They have reported unanswered phone calls and ignored emails, which has caused frustration and hindered their ability to resolve issues promptly.

Lack of Functionality for Different Platforms: Some users have found the software to be lacking in functionality when it comes to dealing with different stages for expenses on various platforms, such as eBay. This limitation has made it difficult for them to effectively manage feedback and optimize their selling strategies across multiple marketplaces.

Limitations in Email Management: A number of reviewers have mentioned limitations in sending multiple emails within the same email category. This constraint has impeded their ability to implement clever follow-up strategies, ultimately hindering their efforts to maximize customer satisfaction and address negative product reviews efficiently.

Users of FeedbackExpress have found the software to be an effective tool for managing and improving their feedback on platforms like Amazon. By utilizing the features provided by FeedbackExpress, users have been able to reach out to customers and gather more positive reviews. This has resulted in an increase in positive feedback and the removal of most negative reviews, helping users shape and monitor their online reputation.

One of the key use cases of FeedbackExpress is its ability to help users gain reviews in a fast and efficient manner. By automating the review request process, users can easily send personalized messages to customers, encouraging them to leave feedback. This has not only improved their overall Amazon rating but also contributed to the growth of their businesses by attracting more customers and sales through the positive feedback generated.

Another valuable use case that users appreciate is the flexibility of FeedbackExpress. Users can scale up or down their usage based on their sales volume or product lines, allowing them to customize their approach according to their specific needs. Additionally, the customer service provided by FeedbackExpress is highly regarded by users, as it is fast and helpful in resolving any issues that may arise.

Furthermore, FeedbackExpress has made it easier for users to manage their reviews on Amazon by catching unhappy customers before they leave feedback. This proactive approach allows users to address any concerns or issues promptly, reducing the likelihood of negative reviews being posted publicly. The ease of use, affordable pricing, and benefits specifically tailored for new sellers and private label sellers make FeedbackExpress one of the top choices for managing product reviews effectively.

Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.

Basic

Plus

PLUS

ENTERPRISE

Zoho Survey

Enterprise Custom Social Media Management Solution

Self-Serve SMM and Customer Service Solution

Sprinklr Social

FeedbackExpress

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Customer Experience Management Software

FeedbackExpress

Overview

What is FeedbackExpress?