Name: FellaFeeds
Price: 15 USD
Author: FellaFeeds

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Version Control

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

Crypto Tax

Spend Management

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

International Payroll

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

API Management

Asset Tokenization

Cloud Storage

Component Content Management

Fraud Detection

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Load Testing

Managed Public Cloud Infrastructure

Migration

Network Performance Monitoring

Penetration Testing

Privileged Access Management

Relational Database Management Systems

Remote Monitoring and Management

Secure Email Gateway

Software Components

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Data Cleansing

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Point of Sale

Revenue Operations

Sales Forecasting

Sales Pipeline

Sales

Car Rental

Church Management

Commercial Drone

Construction Accounting

Geographic Information

Insurance Agency Management

Physical Therapy

Retail Execution

Vertical-Specific

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FellaFeeds is a versatile customer feedback app and software designed to help businesses collect valuable feedback from their customers. According to the vendor, it offers a range of features that cater to small to large businesses across various professions and industries. Restaurants, cafes, spas, salons, hotels, airports, hospitals, and more can potentially benefit from FellaFeeds' customizable surveys and real-time analytics to make informed decisions based on customer feedback.

## Key Features

**Real-Time Customer Feedback**: FellaFeeds allows businesses to observe real-time customer feedback, enabling them to potentially take quick action to address customer issues without any delay.

**Locations**: FellaFeeds provides location-based reports and alerts for businesses with multiple locations, allowing for comparative analysis of reports between different locations and potentially aiding in decision-making.

**Multi-Channel Customer Feedback System**: FellaFeeds offers a multi-channel customer feedback system, potentially allowing feedback to be collected via Kiosks, iPad & Android Tablets, or Mobile Phones using the FellaFeeds app. This feature provides potential flexibility in collecting feedback from customers.

**Customizable Surveys**: FellaFeeds offers completely customizable surveys using various question types such as Matrix, Emoticons, Stars, Sliders, and more. This feature potentially allows businesses to create tailored surveys to collect specific feedback from customers.

**Negative Feedback Alerts**: FellaFeeds has a built-in negative feedback alert system. According to the vendor, whenever a customer gives negative feedback, the system sends an alert to the business, allowing them to potentially address the issue promptly.

**Smart Responsive Dashboard**: FellaFeeds provides a smart and responsive dashboard for monitoring customer feedback. The dashboard offers customizable filters, categorization options, and the ability to mark and share feedback. This feature potentially helps businesses gain insights and take necessary actions.

**Tracking Respondents**: FellaFeeds enables businesses to track respondents by sending surveys via email. According to the vendor, it allows tracking of delivered emails, email open rate, survey open rate, and response rate. This feature potentially helps businesses analyze survey engagement and response rates.

**Real-Time Analytics**: FellaFeeds offers real-time analytics for customer feedback. According to the vendor, the real-time dashboard provides useful insights that empower managers to make informed decisions based on customer feedback.

**Customer Loyalty Management System**: FellaFeeds includes a customer loyalty management system. According to the vendor, businesses can create and execute unique customer loyalty programs to reward customers with loyalty points for desired actions. This feature potentially helps in customer retention and boosting revenue.

**Customer Referral Program**: FellaFeeds has an integrated customer referral program. According to the vendor, customers can refer the business to their friends and family, earning a percentage of their bill as a reward. This feature potentially helps businesses acquire new customers through word-of-mouth referrals.

Basic

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FellaFeeds

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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FellaFeeds

Overview

What is FellaFeeds?