Name: FileWave
Price: 40 USD
Rating: 8 (1 reviews)
Author: FileWave

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Continuous Integration

Mind Mapping

Development

Attendance Tracking

Education

Business Intelligence (BI)

Case Management

Collaboration

Diagramming

Enterprise Resource Planning (ERP)

Office Suites

Enterprise

Accounting

Online Trading

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Credentialing

Diversity, Equity, and Inclusion (DEI)

Freelance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authentication

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Digital Experience Monitoring (DEM)

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

High Availability Cluster

Integration Platform as a Service (iPaaS)

M2M Application Development

Managed Security Service

Message Oriented Middleware

Modular Storage Area Network (SAN)

Network Performance Monitoring

Phishing Detection and Response

Security Validation

Storage Area Network

Virtualization Management

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Email Marketing

Identity Resolution

Marketing Automation

Mobile Marketing

SMS Marketing

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Security Posture Management

Security

Building Information Modeling (BIM)

Catering

Equation Editors

Intelligent Document Processing

Legal Research

Moving Software

OSS/BSS (Operations Support/Business Support)

Online Voting

Real Estate Property Management

Vertical-Specific

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### Device Management
While some users appreciate FileWave's ability to manage devices across different platforms like Windows, macOS, and iOS, others have expressed frustration with various issues such as missing client information, customization limitations, and difficulties with MDM enrollment and profile installation for new devices. The software's cross-platform capabilities have been highlighted as a positive aspect, allowing for centralized management of iPads and machines without the need for physical interaction. However, concerns have been raised about the reliability of service, the update process, and the lack of certain features like detailed reports on fileset status. Despite its strengths in simplifying software distribution and device management, FileWave seems to have room for improvement in addressing user feedback and enhancing its device management functionalities.

### Software Deployment
Reviewers have expressed a mix of opinions regarding FileWave's software deployment capabilities. While some users appreciate the ease of managing iOS updates and software across different platforms, others have encountered issues such as missing client information, duplicated clients, and challenges with MDM enrollment and profile installation for new devices. The ability to customize the product for basic endpoint management tasks has been acknowledged, but there are significant outstanding issues that users have faced over the years. Despite some positive feedback on the functionality for both iOS and Windows devices, concerns about reliability, the update process, and the need for certain improvements have been highlighted by users.

### Remote Access and Control
User sentiment regarding FileWave's remote access and control features appears to be varied. While some users appreciate the functionality for both iOS and Windows devices and find the remote viewing tool useful for remote support tasks, others have encountered issues such as difficulties in connecting remotely to multiple devices daily and experiencing occasional reliability issues with Windows machines. The support staff is commended for their expertise, but there are concerns about the need for frequent updates and the lack of certain expected features like detailed fileset status reports.

### Endpoint Security
User sentiment regarding FileWave's endpoint security capabilities is mixed. While users appreciate the ease of managing iOS updates and software remotely without needing to physically interact with devices, there are concerns about the reliability of service, particularly with some Windows machines failing to check in consistently. Additionally, the frequent need for updating the Admin server and clients is seen as a cumbersome process that could be more streamlined for a smoother user experience. Despite these challenges, users find FileWave's customer and technical support to be highly responsive and helpful in navigating any issues that arise.

FileWave is a versatile device management and Unified Endpoint Management (UEM) solution that efficiently manages and secures a diverse range of devices from a unified platform. It caters to organizations of all sizes, including small and medium-sized businesses (SMBs), large enterprises, and government institutions. FileWave is utilized by IT professionals, system administrators, IT managers, education institutions, and healthcare organizations.

## Key Features

**Cross-platform support**: FileWave supports multiple operating systems, including macOS, iOS, Windows, ChromeOS, and Android. It enables organizations with diverse IT environments to efficiently manage all endpoints from a single platform.

**Powerful customization**: FileWave empowers users to personalize their device experience by defining application installations or upgrades based on specific conditions using Windows MSI, Apple PKG, or custom file packages.

**Customer service**: FileWave offers fast and personalized customer support, providing a range of training options to ensure users feel confident in utilizing the platform.

**Device management**: FileWave simplifies device management by consolidating all systems into one comprehensive tool. It streamlines onboarding processes for new employees or students through automation and seamless service integrations.

**Remote content and software distribution**: FileWave facilitates remote distribution of software and support to users worldwide, overcoming challenges posed by firewalls, NAT configurations, and security settings.

**Self-healing technology**: FileWave's automated self-healing technology efficiently repairs and reinstalls any removed, corrupted, or altered software. Booster technologies ensure reliable application installations even on highly distributed networks and unreliable connections.

**Easy onboarding**: FileWave offers an intuitive interface and a suite of automation tools that simplify complex tasks. Users can effortlessly drag and drop applications from the App and Play Stores to their desired destinations, expediting the onboarding process.

**Mobile device management (MDM)**: FileWave provides comprehensive MDM functionality for managing and securing mobile devices. IT teams can remotely track and configure devices, distribute mobile applications, and secure lost or stolen devices.

**Unified Endpoint Management (UEM)**: FileWave offers robust UEM capabilities to manage all endpoints, including desktop computers and mobile devices. It enhances productivity, reduces costs, and strengthens security through a comprehensive approach to device management.

**IT Asset Management (ITAM)**: FileWave includes ITAM functionalities to effectively track and manage an organization's IT assets throughout their lifecycle. IT teams can accurately identify and classify hardware and software resources, monitor asset usage and performance, ensure compliance, and optimize resource allocation.

Versatile and Customizable Solution: Many users have found FileWave to be a versatile and customizable MDM solution, supporting multiple platforms such as Windows, macOS, iOS, and tvOS. The ability to configure device hierarchy, add custom fields, and manage multiple locations according to specific needs has been appreciated by reviewers.

Simplicity of User Interface: Reviewers have praised the simplicity of FileWave's user interface. Its lack of flashy colors and intuitive design make it easy for users to navigate and perform tasks quickly. 

Cross-Platform Management: The ability to manage Windows, macOS, and iOS devices with one tool has been seen as a major advantage by many reviewers. It simplifies the deployment process and enables a fully remote-work environment.

1. Bugs and Lack of Issue Documentation: Several users have reported encountering numerous bugs in FileWave, with no known issue documentation available to address these problems. The lack of documented solutions adds to the frustration and difficulty faced by users in resolving these issues.

2. Slow and Lackluster Customer Support: Users have expressed dissatisfaction with the slow response time and lackluster support provided by FileWave's customer support team. Some users feel that their concerns are not addressed promptly or effectively, which hampers their ability to efficiently resolve any software-related issues they encounter.

3. Slow Development and Problematic Releases: Many users have voiced their frustrations regarding the slow development process of FileWave and the problematic nature of each release. Users report experiencing delays in receiving new features or bug fixes, leading to a sense of disappointment as they anticipate improvements that take longer than expected to materialize. Additionally, some releases are plagued with technical issues, causing disruptions in workflow for users relying on the software's functionalities.

FileWave has proven to be a valuable cross-platform endpoint management solution, enabling users to effectively manage their environments and streamline their device management processes. With the ability to customize display, manage client information, and handle MDM enrollment and profile installation for new devices, users have found FileWave to be a versatile tool capable of managing iPads, MacBooks, and Windows PCs effectively. 

Users have praised FileWave for its ability to distribute software updates and manage iPads efficiently, saving them significant time and effort. The software's booster technology has allowed users to access their devices remotely, making changes and updates without the need for physical interaction. This remote management capability has been particularly useful for managing large device fleets, as users can easily make changes across multiple campuses or locations. 

Additionally, FileWave's reliable software installation and reporting capabilities have provided users with granular control over deployed technology. Users have successfully managed over one thousand devices on a daily basis with FileWave, relying on its robust features to simplify the management of their device fleets. While there have been occasional issues with duplicated clients and breaks in basic functionalities, overall, FileWave has helped users become more productive and engaged with their end users by providing effective endpoint management solutions.

Basic

Rippling’s platform for HR, IT, payroll, and spend management automates the entire employee lifecycle, ensures compliance, supports device management, and provides real-time financial visibility from a central dashboard.

Rippling

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Business

Premium

Corporate

Remote Access

TeamViewer

FileWave

Mobile Device Management (MDM)

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FileWave

Overview

What is FileWave?