Name: FireHydrant
Rating: 10 (1 reviews)
Author: FireHydrant

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Development

Higher Education

K-12 Online Learning

Education

Barcode

Business Intelligence (BI)

Collaboration

File Sharing

Smart Spaces

Streaming Analytics

Enterprise

Accounting

Financial Close

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Internet Service Providers (ISPs)

Cloud Cost Management

Cloud Storage

Data Preparation

Debugging

Edge Computing

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Managed Hosting

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Monitoring

Network Performance Monitoring

Packet Analyzer

Runtime Application Self-Protection

Secure Web Gateway

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Community

Content Experience

Content Management

Creative Collaboration

Customer Journey Mapping

Digital Asset Management

Email Marketing

Marketing Automation

Online Proofing

Public Relations (PR)

Sales and Marketing Automation

Social Media Management

Social Media Marketing

Survey & Forms Building

Video

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales Content Management

Sales

Chiropractic

Civil Engineering

ID Card

Moving Software

Nonprofit Fundraising

Oil and Gas

Tax Practice Management

Vertical-Specific

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Priority Matrix

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eMeetingsOnline

ReportsNow

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FastEST, Inc.

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Crowdtap

Document Locator

ColumbiaSoft

Frosmo

Frosmo Ltd

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

### Incident Management
Users consistently praise FireHydrant for its efficient incident management capabilities. The platform's incident reporting and tracking features are highly regarded, allowing for swift resolution of incidents and easy access to all relevant information. While some users have noted minor issues with the user interface, the overall consensus is that FireHydrant streamlines the incident management process effectively. Users appreciate the platform's ability to automate tasks related to critical incidents, saving time and ensuring a structured approach to handling incidents. FireHydrant's flexibility and user-friendly interface make it a valuable tool for incident responders, enabling them to orchestrate and standardize incident response processes efficiently.

### Response and Resolution
Users consistently highlight FireHydrant's response and resolution capabilities as a key strength of the platform. They appreciate the ease of orchestrating incident responses through features like runbooks, which streamline the process and ensure a rapid, standardized approach to resolving issues. The ability to automate tasks such as creating communication channels and reminders significantly enhances the efficiency of response efforts. Additionally, users find the platform's flexibility in tailoring incident response processes to their specific needs to be highly beneficial, allowing for a more personalized and effective approach to resolving incidents.

### Retrospective Analysis
Users generally praise FireHydrant's retrospective analysis capabilities. They appreciate how the tool simplifies the post-mortem process, making it easier to document incidents and respond effectively. While some users find it challenging to locate retrospectives initially, overall, FireHydrant's retrospective functionality is seen as a valuable asset in improving incident management processes. The ability to streamline incident documentation, notification, and post-incident reviews has been highlighted as a significant benefit by users. Additionally, the tool's retrospective features have helped teams learn from incidents and enhance communication flow during incident response.

### Communication and Integration
Users generally praise FireHydrant for its strong communication and integration capabilities. The tool's ability to integrate with popular platforms like Slack, PagerDuty, Jira, and more has been highlighted positively. Users appreciate the ease of configuring runbooks and the convenience of the Slack integration for incident management. While some users have mentioned minor issues like noisy notifications or the lack of integration with specific ticketing systems, overall, FireHydrant's communication and integration features are seen as valuable assets in streamlining incident response processes and enhancing cross-team collaboration.

### Platform and Tool Integration
Users consistently praise FireHydrant for its powerful integrations with popular alerting platforms and its ease in creating complex response runbooks to address various needs. The platform's ability to streamline and unify incident response processes across the organization has been well-received. Users appreciate the guidance provided by FireHydrant through runbook reminders and triggers, ensuring a consistent and stress-free incident response experience. The platform's automation features have been particularly beneficial in alleviating the burden of remembering and executing incident response steps, allowing responders to focus on issue mitigation effectively.

### Alerting and Notifications
Users generally praise FireHydrant's alerting and notifications capabilities. They appreciate the platform's ability to keep everyone updated promptly and efficiently, especially through its integration with popular alerting platforms like Slack. While some users find the notifications to be occasionally noisy, the majority acknowledge the platform's effectiveness in streamlining incident management processes and ensuring that all relevant parties receive timely notifications. Additionally, users highlight the ease of creating complex response runbooks and the excellent support provided by FireHydrant's customer service and development teams. Despite some minor suggestions for feature enhancements, users overall find FireHydrant's alerting and notifications functionalities to be robust and valuable for their operations.

### Tracking and Documentation
Users universally praise FireHydrant for its exceptional incident tracking and documentation capabilities. The platform's ease of use and comprehensive tracking features enable users to efficiently monitor incidents from reporting to resolution. Despite some minor concerns about access management and documentation validation, FireHydrant's ability to streamline incident tracking and documentation processes stands out as a key strength. Users appreciate the platform's integration with Slack, which enhances communication and facilitates the documentation of incident timelines. Additionally, FireHydrant's flexibility in tailoring to different company processes and incident response expectations further solidifies its reputation as a reliable tool for effective tracking and documentation.

### Team and Role Coordination
Users consistently highlight FireHydrant's effective team coordination and role-specific functionalities as key strengths of the platform. The ability to streamline communication and assign responsibilities within teams has been well-received by users, contributing to a more structured and disciplined incident management process. While some users have suggested minor improvements to enhance role clarity and streamline commands for specific roles, overall, FireHydrant's team and role coordination capabilities are viewed positively by reviewers.

FireHydrant solves several business problems related to incident management by providing a comprehensive solution that automates runbooks and improves the efficiency and consistency of incident management processes. Users have reported that FireHydrant streamlines incident management and reduces the burden on on-call engineering teams by facilitating incident reviews, post-mortems, and capturing valuable learnings.

Additionally, FireHydrant adds a status page that allows teams to investigate and resolve incidents while providing clear and relevant information about services deployed, versions, releases, and any external events that may be relevant. This feature has been particularly helpful for users who previously struggled with manual processes for updating stakeholders during incidents. By automating incident response workflows and reducing the reliance on multiple tools, FireHydrant helps teams improve reliability and focus on improvements that matter. Overall, users have found that FireHydrant provides a disciplined process in a domain generally rife with chaos, resulting in consistent execution of incident management processes.

FireHydrant is an incident management platform designd to allow users to resolve, learn, and mitigate incidents faster, from the company of the same name in New York.

Essentials

Standard

Premium

AlienVault USM

Tanium delivers Autonomous Endpoint Management (AEM) with the goal of allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk.

Tanium Subscription Suite

Tanium Core Platform

Tanium Patch (v.2)

Tanium Client Management

Tanium

FireHydrant

Incident Response

FireHydrant is the incident management platform that allows you to resolve, learn, and mitigate incidents faster. Learn more at firehydrant.io

FireHydrant Demo - Incident Management (learn more at firehydrant.io)

FireHydrant is the only comprehensive reliability platform that allows teams to achieve reliability at scale by creating speed and consistency across the entire incident response lifecycle.

Visit firehydrant.io to start your free 14-day trial or visit https://firehydrant.io/demo/ to request a custom demo for your team.

FireHydrant Platform Demo - August 2021

FireHydrant quick demo

Incident Response Platforms

Incident response (IR) platforms guide countermeasures against a security breach and deploy preplanned, automated threat responses

Company-wide Incident Reporting

Built-in enterprise-level ticketing system to leverage the knowledge of the entire workforce, not just the security team

Integration with Other Security Systems

Pre-built integration with other security systems like SIEM and threat intelligence

Attack Chain Visualization

Attack chain visualization to help identify root cause

Centralized Dashboard

A central dashboard provides analysts with a clear look at the most important data

Machine Learning to Prevent Incidents

Incident prevention powered by machine learning with no human intervention

Live Response for Rapid Remediation

Live remediation response allows incident responders to initiate remediation from anywhere over secure connection

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FireHydrant

Overview

What is FireHydrant?