Name: Fiserv Wealth Management Network
Rating: 8 (3 reviews)
Author: Fiserv

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Cross-Browser Testing

Interactive Application Security Testing (IAST)

WebOps

Development

Academic Advising

Online Proctoring Software

Education

Audit

Business Intelligence (BI)

Collaboration

Workflow

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Cost Management

Cloud Storage

Converged Infrastructure

Database Load Balancing

Fraud Detection

Hyper-Converged Infrastructure

IT Operations Analytics

Integration Platform as a Service (iPaaS)

MLOps

Managed DNS

Network Performance Monitoring

Release Management

Requirements Management

Solid State Drives

Time Series Databases

Tower Servers

Unified Endpoint Management (UEM)

Value-Added Resellers (VARs)

VoIP Monitoring

Website Hosting

Wireless LAN

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Brand Intelligence

Content Management

Data Management

Email Marketing

Gamification

Marketing Analytics

Marketing Automation

Mobile Advertising

Online Proofing

Press Release Management

Product Intelligence

Social Media Management

Social Media Marketing

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales

Secure Service Edge (SSE)

Security

Financial Services CRM

HIPAA Compliance

Internet of Medical Things

eDiscovery

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The Wealth Management Network from Fiserv is an expansive networks of managed account data and connectivity. It brings together asset managers and sponsors to perform all necessary business functions to support the industry. The Network includes messaging services, information exchange, and managed account data services.

Boomi is a cloud-based, on-premise, or hybrid integration platform. It offers a low-code/no-code
interface with the capacity for API and EDI connections for integrating with external organizations and
systems, as well as compliance with data protection regulations.

Boomi

Jitterbit is a cloud integration technology for cloud, social or mobile apps. It provides accessibility for
non-technical users, including easily creating API’s and data transformation scripts within the
integrations.

Jitterbit

Fiserv Wealth Management Network

Electronic Data Interchange (EDI) is software that serves to mediate between two separate and often already existing programs. Typically, EDI programs provide messaging services so that different applications can communicate.

Electronic Data Interchange (EDI)

Likelihood to Recommend

Fiserv, Inc. is a leading global technology provider serving the financial services industry, with software solutions for payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. The company was founded in 1984 and is based in Brookfield, Wisconsin. 

Fiserv

Salesforce Sales Cloud

Salesforce Commerce Cloud

Splunk Enterprise

Qualys TruRisk Platform

Fiserv Wealth Management Network 2022-05-18 09:26:27

AcctTwo Shared Services

Fiserv Wealth Management Network 2022-05-30 10:42:06

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

System updates

Bit outdated

Updates and changes

Going down

Lot of resources

Quarterly updates

Responsive support

Support engineers

Not the cheapest

Customer success

Real time

Online resources

Easy to navigate

Home

The main way we use Fiserv Wealth Management Network is by leveraging their Asset Manager Connect product which is bundled with their messaging services and data services. This allows us the benefits of having a single pane for interacting with different account partners including real time data entry, consolidated reporting across managed partners and the capability to broadcast unified account specific communications across those engagements.

has an extensive network that integrates with a large majority of managed account partners in real time
consolidates access to portfolio tools and reports across partners
Automates messaging and notifications

Cost ... it's definitely not the cheapest option out there. the way pricing is itemized and a separate upcharge for each add-on gets annoying. They can probably bundle things a little better and offer a discount on the bundled products
the volume of system updates and changes is nauseating at times and we have to prepare and test accordingly every time there is a scheduled update. that takes up a lot of resources; quarterly updates to products would be much easier.
more responsive support and ideally more stable support engineers ... it seems like turnover is high in their support roles and that impacts customer success and MTTR.

Asset manager connect which provides a single pane of interaction to multiple managed accounts / platforms
Messaging services ... similar to asset manager connect but with respect to unified account comunications
Data Services that enable real time entry and reporting functionality across partners

Speed of service is greatly improved across partners. I believe our MTTR for service requests has improved by 30-40%
Standardized platform for our staff which translates to better retention and a lower training effort.
Cost is the negative impact ... it goes without saying that using Fiserv is much more expensive to the manual alternative which is very human resource intensive but low cost. But that's to be expected ...we're just trading time for money.

Salesforce Commerce Cloud, Qualys Cloud Platform (formerly Qualysguard), Splunk Enterprise

Helps us make new payments and also refunds for the clients and projects. This product helps us load bankruptcies and send files to attorneys. They host all of these services in offsite datacenters that we have direct circuit connections to. Handle the back end for all of our account transactions, opening new accounts, transfers, etc.

R&D is fantastic as they have the resources
Online resources to help figure things out
Easy to navigate

The Access Manager module is a little bit outdated
They like to charge you for every small thing
Intermittent issues with their circuits going down

Multitude of features
Speed of rolling out new products

Add ons for what they say the product can do is very expensive or you have to do a lot of things manually

Fiserv Wealth Management Network

Overview

What is Fiserv Wealth Management Network?