TrustRadius Insights
Easy-to-use Rewards Program: Reviewers find Fivestars to be a very easy-to-use rewards program, allowing them to manage their points and …
Overview
What is Fivestars?
Fivestars is a payments and loyalty marketing solution for local small businesses from the company of the same name headquartered in San Francisco. Their mission is to help businesses and communities thrive by turning transactions into relationships. Launched in 2011,…
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What is Fivestars?
Fivestars is a payments and loyalty marketing solution for local small businesses from the company of the same name headquartered in San Francisco. Their mission is to help businesses and communities thrive by turning transactions into relationships. Launched in 2011, Fivestars boasts 65+ million…
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Product Details
- About
- Tech Details
What is Fivestars?
Fivestars is a suite of loyalty and local marketing technology and automation solutions for small business. With the Fivestars program customers are added to a customer database, and from there Fivestars tracks points they earn and automatically sends them rewards based on where they are in their journey with a business.
AutoPilot, described as the heart of the Fivestars program, sends customers targeted offers automatically. The automation is designed for the needs of local businesses (and their time-strapped owners) to deliver perfectly-timed nudges, to get customers coming back and spending more. The Fivestars Promotions tool works alongside AutoPilot to send one-time offers to customers.
Fivestars Acquisition enables local businesses to tap into a network of 65+ million customers who love local, capture the identities of interested customers, convert them to in-store visitors, and then retarget customers to keep them coming back. This is to make customer acquisition and engagement easy and automatic so it works for local businesses.
The Fivestars Pay payment solution automates sign-ups, rewards, payments, and tips.
AutoPilot, described as the heart of the Fivestars program, sends customers targeted offers automatically. The automation is designed for the needs of local businesses (and their time-strapped owners) to deliver perfectly-timed nudges, to get customers coming back and spending more. The Fivestars Promotions tool works alongside AutoPilot to send one-time offers to customers.
Fivestars Acquisition enables local businesses to tap into a network of 65+ million customers who love local, capture the identities of interested customers, convert them to in-store visitors, and then retarget customers to keep them coming back. This is to make customer acquisition and engagement easy and automatic so it works for local businesses.
The Fivestars Pay payment solution automates sign-ups, rewards, payments, and tips.
Fivestars Video
Visit https://youtu.be/DlXN3w2e4o4 to watch Fivestars video.
Fivestars Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Easy-to-use Rewards Program: Reviewers find Fivestars to be a very easy-to-use rewards program, allowing them to manage their points and see what kind of rewards they can redeem with those points. Many users appreciate the convenience of being able to enter their points and see what rewards they are eligible for without any hassle.
Convenient Checkout: Users find it convenient to use Fivestars as they only need to type in their phone number at checkout, eliminating the need to remember loyalty numbers or punch cards. This feature is particularly appreciated by many reviewers who frequently visit multiple businesses that offer Fivestars' reward programs.
Valuable Marketing Platform: Many reviewers believe that Fivestars offers many other things that can help businesses win more customers, making it a valuable marketing platform. They appreciate the direct connection they have with clients through Fivestars, which allows them to give in detail the duration of promotions and time-limited offers in their business.
Slow App: Some users have reported that the Fivestars app is slow and takes a long time to load, especially when connected to wifi. This can be frustrating for users who are looking for a quick and efficient way to access their loyalty points.
Limited Rewards: Several users believe that Fivestars is limited in terms of the places they can visit and the rewards they can earn. This has left some customers feeling like their loyalty isn't being properly rewarded or recognized.
Poor User Interface: Many reviewers feel that the application's user interface is not user-friendly and takes a while to get used to. For example, instead of opening straight to a home screen, it opens directly to the map, which can confuse users.
Users have made several recommendations for Fivestars based on their experiences with the program. Firstly, many users appreciate the classy and respectful nature of the program, which creates a positive impression among its clientele. Secondly, users often suggest that Fivestars is easy to use and convenient for employers to send rewards by email, making it a user-friendly platform overall. Thirdly, customers find it convenient that they only need to provide their phone number when paying, simplifying the process and making Fivestars an easy platform to navigate. Finally, users recommend downloading the Fivestars app as it provides great deals in both local and traveling areas. However, some users feel that Fivestars is slightly underrated since many businesses already have their own app for rewards and discounts.