Name: Fivestars
Author: Fivestars

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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### Rewards and Points
User sentiment about Fivestars's rewards and points capabilities varies widely, with some praising its effectiveness and ease of use, while others express frustration with its functionality and implementation. Many users appreciate the simplicity and convenience of earning and redeeming points through the loyalty program, citing it as a valuable tool for customer retention and engagement. However, there are concerns raised about the confusion and difficulty experienced by both customers and employees when it comes to crediting and utilizing points, leading to a less than optimal user experience for some. Despite these mixed reviews, the concept of rewards and points within Fivestars remains a key feature that drives customer loyalty and repeat business for many users.

### Customer Engagement
Users generally appreciate Fivestars for its ability to effectively engage customers and foster loyalty through its user-friendly rewards program. The platform's sleek design and ease of use make it a valuable tool for businesses looking to connect with their clients and keep them coming back for more. While some users have raised concerns about the cost and target audience suitability, overall, Fivestars seems to excel in customer engagement, providing a positive experience for both businesses and their clientele.

### Sales and Marketing
User feedback on Fivestars' sales and marketing capabilities is a mixed bag, with some praising its ease of use and effectiveness in driving sales through promotions and offers. However, others express concerns about the high cost, limited impact on sales, and challenges in reaching new customers through the platform. While some users have seen positive results in increasing sales and customer engagement, others feel that the promised benefits of Fivestars' marketing tools have not materialized as expected. The varying experiences suggest that the effectiveness of Fivestars in boosting sales and marketing efforts may depend on the specific needs and circumstances of each business.

### Digital Marketing and Promotions
Users consistently praise Fivestars for its robust digital marketing tools and personalized promotions capabilities. The platform's ability to send targeted offers and promotions directly to customers through email and mobile applications has been a standout feature for many users. While some users have raised concerns about the cost of the service, the overall sentiment remains positive towards Fivestars' digital marketing and promotions functionalities. The ease of use and effectiveness in driving customer engagement through tailored marketing campaigns have been key factors in users' satisfaction with the platform.

### Customer Experience Improvement
Users generally appreciate Fivestars for its ease of use and effectiveness in enhancing the overall customer experience. However, there seems to be a consensus among reviewers that there is room for improvement in Fivestars' customer support service feature. While the platform excels in providing user-friendly tools for customers and employees to engage with the loyalty program, some users have expressed concerns about the level of support provided in addressing customer inquiries and issues promptly and effectively. This aspect of Fivestars' customer experience improvement capabilities appears to be an area where users feel there is potential for enhancement.

Users have made several recommendations for Fivestars based on their experiences with the program. Firstly, many users appreciate the classy and respectful nature of the program, which creates a positive impression among its clientele. Secondly, users often suggest that Fivestars is easy to use and convenient for employers to send rewards by email, making it a user-friendly platform overall. Thirdly, customers find it convenient that they only need to provide their phone number when paying, simplifying the process and making Fivestars an easy platform to navigate. Finally, users recommend downloading the Fivestars app as it provides great deals in both local and traveling areas. However, some users feel that Fivestars is slightly underrated since many businesses already have their own app for rewards and discounts.

Easy-to-use Rewards Program: Reviewers find Fivestars to be a very easy-to-use rewards program, allowing them to manage their points and see what kind of rewards they can redeem with those points. Many users appreciate the convenience of being able to enter their points and see what rewards they are eligible for without any hassle. 

Convenient Checkout: Users find it convenient to use Fivestars as they only need to type in their phone number at checkout, eliminating the need to remember loyalty numbers or punch cards. This feature is particularly appreciated by many reviewers who frequently visit multiple businesses that offer Fivestars' reward programs.

Valuable Marketing Platform: Many reviewers believe that Fivestars offers many other things that can help businesses win more customers, making it a valuable marketing platform. They appreciate the direct connection they have with clients through Fivestars, which allows them to give in detail the duration of promotions and time-limited offers in their business.

Slow App: Some users have reported that the Fivestars app is slow and takes a long time to load, especially when connected to wifi. This can be frustrating for users who are looking for a quick and efficient way to access their loyalty points.

Limited Rewards: Several users believe that Fivestars is limited in terms of the places they can visit and the rewards they can earn. This has left some customers feeling like their loyalty isn't being properly rewarded or recognized.

Poor User Interface: Many reviewers feel that the application's user interface is not user-friendly and takes a while to get used to. For example, instead of opening straight to a home screen, it opens directly to the map, which can confuse users.

Fivestars is a payments and loyalty marketing solution for local small businesses from the company of the same name headquartered in San Francisco. Their mission is to help businesses and communities thrive by turning transactions into relationships. Launched in 2011, Fivestars boasts 65+ million users discovering and driving sales to 14,000+ small businesses, and states they help drive over 100 million transactions and $3 billion in local merchant sales per year.

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

Oracle Marketing

Growave (formerly SocialShopWave), a small company in Kyrgyzstan, offers a Social Login app for Shopify stores, and social product reviews and comments.

Fivestars

Customer Loyalty Program Software helps companies manage complex incentive programs in real time. They typically provide a way of identifying loyal customers, understanding their behaviors, and then rewarding them to return to your store or online location.

Customer Loyalty Program

FiveStars_-_Gazolie (Eldana_foureyes Remix) Demo

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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What is Fivestars?