Name: FLG
Price: 82.5 USD
Author: FLG Business Technology

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

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### Lead Management
Users consistently praise FLG's lead management capabilities, highlighting its effectiveness in managing the customer journey from new lead to conversion. They appreciate the system's ability to nurture leads over extended periods, resulting in successful conversions even from leads generated years ago. While some users find it time-consuming to make changes across multiple lead groups, the overall sentiment remains positive towards FLG's lead management features. Customers also appreciate the excellent customer service provided by FLG, which includes optimizing systems and coordinating lead suppliers to ensure a steady flow of leads. Despite minor suggestions for improvements, such as enhancing the home screen functionality and message history tracking, users generally find FLG's lead management system to be efficient and essential for their business operations.

### Customer Journey Tracking
Users consistently praise FLG for its streamlined customer journey tracking capabilities. The system's ability to track each stage of a case efficiently and its user-friendly interface have garnered positive feedback. However, some users have expressed a desire for improved reporting features and enhanced tracking of individuals assigning tasks. Despite these minor concerns, FLG's customer journey tracking functionality remains a standout feature for many users, enabling them to automate various aspects of the customer journey with ease.

### CRM Customization
Users have expressed a range of perspectives on FLG's CRM customization features. While some users appreciate the ease of use and streamlined organization it offers, others have encountered limitations as their businesses have grown. The platform's customization options have been praised for their adaptability across various industries, contributing to enhanced sales processes. However, concerns have been raised about the restricted number of custom fields available in the customer data section. Despite these mixed reviews, FLG's CRM customization capabilities continue to be a point of discussion among users.

### Email Automation
Users consistently highlight FLG's email automation as a standout feature, emphasizing its role in streamlining communication processes and enhancing customer interactions. The ease of creating and editing templates, coupled with the integration with Google Calendar for appointment scheduling, has been particularly well-received. Additionally, the ability to automate emails and send personalized messages to customers has significantly improved operational efficiency and client engagement. The positive feedback regarding FLG's email automation capabilities underscores its importance in facilitating effective communication strategies within the platform.

### Appointment Scheduling
Users appreciate FLG's appointment scheduling feature for its efficiency and ease of use, especially with the integration with Google calendar. The ability to quickly book appointments for team members and send out automated appointment confirmations has been highlighted as a significant improvement in workflow. While some users have suggested minor enhancements like easier access to associated leads from emails and a message history feature, overall, the sentiment towards FLG's appointment scheduling functionality remains positive.

### Workflow Automation
Users consistently praise FLG's workflow automation features for their ease of use and effectiveness in streamlining processes. The ability to automate various stages of the customer journey, from lead nurturing to conversion, has been highlighted as a key strength by reviewers. Additionally, the flexibility and customization options within the workflows have been commended for their role in enhancing communication and efficiency within businesses.

FLG has become the go-to solution for users seeking a CRM and automation integration for their websites. With their exceptional customer support and willingness to address any concerns, FLG has made it an obvious choice for businesses in need of effective lead management and customer contact solutions. Users have found the FLG CRM system to be easy to navigate, offering great functionality that serves as their primary marketing and reporting tool. The system's user-friendly interface and extensive online guides make it easy for businesses to get up and running quickly.

One of the key business problems that FLG solves is streamlining lead storage and distribution. Through its automation capabilities, FLG enables users to automate the entire lead management process, ensuring worry-free lead storage and distribution. This not only saves valuable time but also reduces the risk of human error, allowing businesses to focus on nurturing and converting leads rather than manually managing them.

Another problem solved by FLG is the optimization of systems and processes through their excellent customer service. Users have reported receiving a great level of support from FLG's customer service team, who work closely with them to optimize their systems based on specific business requirements. Additionally, FLG's customer service team assists in arranging lead suppliers to meet the unique needs of each business, further enhancing the effectiveness of their lead management strategies.

Furthermore, FLG stands out by providing a platform where users can actively participate in its development. With the ability to vote on new features and enhancements, users appreciate being able to influence the evolution of FLG to better align with their specific requirements. This collaborative approach ensures that FLG continues to meet the ever-changing needs of its users over time.

Overall, businesses using FLG benefit from an integrated CRM and automation solution that simplifies lead management, enhances customer contact strategies, and offers top-notch customer support.

Powerful Automation Capabilities: Many users have praised FLG for its extremely powerful automation capabilities, allowing them to efficiently program various requests. 

Seamless Integration and Customization: Several reviewers have highlighted the ease of integrating FLG with other tools and processes without coding knowledge. They appreciate the extensive range of APIs offered by FLG, making it highly customizable for their specific business needs.

User-Friendly Interface: Numerous users have commended the usability and user interface of FLG, describing it as second to none. They find the design highly intuitive, making it easy to train even the least tech-savvy individuals on using the software effectively.

Difficulty in understanding software capabilities: Some users have found it challenging to grasp and fully utilize the software's features, requiring additional time and effort for comprehension.

Lack of implemented improvements: Several reviewers have expressed frustration as their requested improvements to the software have not been implemented, leading to a perception that customer feedback may not be effectively addressed.

Limitations in customization options: Users have encountered limitations when assigning leads and setting limits among users, as well as a restricted number of custom fields in the customer data section. These constraints can become more apparent as businesses grow and require more tailored functionalities.

FLG is presented as an online CRM that helps B2C businesses manage 100,000s of leads and automate customer touchpoints without changing their sales process. It also ensures regulator and GDPR compliance, and integrates seamlessly with 3rd party software. It is from FLG  Business Technology headquartered in London.

Starter

Professional

Unlimited

Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. 

The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs.

The product also has an integrated project management module.

Standard

Ultimate

Plus

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

FLG Business Technology

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

FLG

Overview

What is FLG?