Name: Forcelink
Author: Acumen Software

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Forcelink, developed by Acumen Software (Pty) Ltd, is a mobile-enabled work and asset management system designed to streamline operations for organizations with dispersed and distributed assets, resources, and activities. This solution caters to a range of professions and industries, including field service professionals, asset managers, maintenance technicians, utilities and energy companies, and telecommunications companies. By offering a suite of modules and features, Forcelink aims to enable efficient management of customer relationships, asset lifecycles, resource allocation, scheduling, maintenance activities, materials inventory, and more.

## Key Features

**Customer Relationship Management**: According to the vendor, Forcelink offers a complete back office and mobile CRM module that allows organizations to manage all interactions with clients in real-time. It provides a centralized platform to track and manage customer information, aiming to enable efficient management of customer interactions and improve customer service.

**Asset Management**: Forcelink's back office and mobile AM module aim to enable organizations to create and manage asset registers, track assets, monitor asset lifecycles, and manage financials. The vendor states that it provides real-time visibility into asset information and maintenance activities, aiming to ensure efficient management of assets throughout their lifecycle.

**Dispatching**: According to the vendor, Forcelink allows the back office to efficiently dispatch events to mobile field resources based on their location and availability. This geo-spatial dispatching feature aims to ensure the efficient allocation of tasks and resources, resulting in improved response times and reduced travel time for field workers.

**Resource Management**: Forcelink's back office and mobile RM module aim to facilitate the efficient management of time and attendance, resource tracking, and skills management. The vendor claims that it enables organizations to schedule and allocate resources based on their skills and availability, aiming to provide real-time visibility into resource utilization and availability.

**Scheduling**: According to the vendor, Forcelink's scheduling feature allows the back office to plan and allocate tasks to field resources using a Gantt chart. It aims to enable efficient resource management by considering resource availability and dependencies, providing a visual representation of the schedule for better planning and allocation.

**Maintenance Management**: Forcelink's complete back office and mobile CMMS module aims to streamline the planning and execution of maintenance tasks. The vendor states that it provides real-time visibility into maintenance schedules, work orders, and asset condition, aiming to enable organizations to efficiently manage planned maintenance activities.

**Materials Management**: According to the vendor, Forcelink's back office and mobile AM module aim to enable organizations to efficiently manage materials and inventory. It provides real-time visibility into material availability and usage, aiming to ensure effective management of materials throughout the organization.

**Work Management**: Forcelink aims to allow the back office to handle customer calls, manage emergency work, work requests, and client quotations. The vendor claims that this feature streamlines work order management and improves response times, providing a centralized platform for managing customer requests and work assignments.

**Mobile Work Management**: According to the vendor, Forcelink enables field resources to provide feedback on work, quotations, and work requests through its mobile app. It allows field inspections/audits and the capture of information such as photos, GPS coordinates, and barcode scans, aiming to facilitate real-time communication and collaboration between the field and the back office.

**Sub-contractor Management**: Forcelink's sub-contractor management feature aims to allow organizations to manage subcontractors through master and sub-schema setups. According to the vendor, it facilitates collaboration and management of asset registers, SLA management, and work outsourcing, aiming to streamline communication and coordination with subcontractors.

Kickserv is a field service management solution, headquartered in Austin, Texas. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.

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Applications that support field technicians and other staff in the field. Typically include scheduling and dispatching capabilities.

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Forcelink

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What is Forcelink?