Name: FortiVoice
Author: Fortinet

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Mind Mapping

Development

Online Learning

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Project Portfolio Management

Enterprise

Accounting

Corporate Performance Management (CPM)

Online Trading

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Enterprise Flash Array Storage

Fraud Detection

HTML Editors

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

M2M Application Development

Network Performance Monitoring

NoSQL Databases

Remote Monitoring and Management

Routers

Software Defined Storage (SDS)

Threat Hunting

Traffic Switching

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Digital Signage

Email Deliverability

Email Management

Email Marketing

Headless CMS

Marketing Automation

Social Media Management

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Intrusion Detection

Secure Access Service Edge (SASE)

Security

Auto Repair

Aviation

Building Information Modeling (BIM)

Construction Management

Emergency Notification

Home Health Care

Homeowner's Association (HOA) Management

Intelligent Document Processing

Legal Billing

OSS/BSS (Operations Support/Business Support)

Smart Cities

Vertical-Specific

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Broadvoice

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Avaya

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PanTerra

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Vonage

Avaya Aura

FortiVoice and FortiFone deliver simplified communications with integrated calling, conferencing, chat, fax, and mobility. Fortinet offers enterprise-grade phone systems, combining the all-inclusive FortiVoice system and HD-audio FortiFone. This solution helps organizations keep up with changing communication needs due to evolving infrastructure, remote/hybrid work, and BYOD. The platform integrates calling, conferencing, chat, fax, and mobile support empowers organizations to connect teams and streamline modern communications without increasing resources and costs.

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

Premium

Ultimate

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Basic

Business

Business Plus

Add-On - Zoom Whiteboard

Add-On - Large Meetings

Add-On - Cloud Storage

Add-On Zoom Translated Captions

Add-On Audio Conferencing

Add-On Zoom Phone Power Pack

Add-On - Conference Room Connector

Add-On - Zoom IQ for Sales

Add-On - Quality of Service Subscription

FortiVoice

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Fortinet

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

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FortiVoice

Overview

What is FortiVoice?