What is FrontSpin?
Categories & Use Cases
Top Performing Features
Contact preview
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
Category average: 7.8
Call notes & tags
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
Category average: 7.5
Automatic call logging
Dialer automatically logs all calls (successful/attempted).
Category average: 7.8
Areas for Improvement
Campaign & list management
Users can create and modify contact lists/calling campaigns.
Category average: 7.3
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Category average: 7.2
Inbound routing
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
Category average: 7.4