Name: Funnelback
Author: Funnelback

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Feature Management

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Workflow

Enterprise

Accounting

Accounts Receivable

CTRM

Travel Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Change and Configuration Management

Cloud Migration

Cloud Storage

Configuration Management

Data Deduplication

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Migration

Mobile Data Security

Mobile Identity

Network Performance Monitoring

SaaS Management

Sensitive Data Discovery

Software Composition Analysis (SCA)

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Email Marketing

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Enablement

Sales Incentive Compensation Management

Sales Performance Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Security

Aviation

Banking

Geographic Information

Insurance Agency Management

Insurance Claims Management

Physical Therapy

Vertical-Specific

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### Search Functionality and Features
Users consistently highlight the positive impact of Funnelback's search functionality and features on their site search experience. The ability to customize facets for navigation filtering and the incorporation of social media data and employee directories into search results have been particularly beneficial. Despite some challenges with faceted SERP results and scoping facets to specific subdomains, users appreciate the contextual search experience and the in-depth analytics provided by Funnelback. The tool's features, such as the Content Auditor for analyzing results and identifying areas for improvement, have been instrumental in enhancing the overall search functionality and features offered by Funnelback.

### Content Management and Curation
Users appreciate Funnelback's ability to provide a comprehensive content management solution with minimal configuration required. The platform's content curation features, such as the ability to customize search results and incorporate social media data, have been particularly well-received. Additionally, the support team's responsiveness in addressing customization needs and providing guidance on content management strategies has been a valuable asset for users.

### Site Navigation and Usability
Users appreciate the ease of navigation and improved usability that Funnelback offers, with many highlighting the positive impact on user experiences. However, some users have pointed out areas for improvement, such as the need for better tuning options and more user-friendly training tools. Despite these minor drawbacks, the general consensus is that Funnelback's site navigation and usability features contribute positively to the overall user experience.

### User Interface and Experience
Some users appreciate Funnelback's customizable search results and the ability to tailor the appearance of certain features to align with their branding. However, there are concerns raised about the challenges in integrating with other systems and the clunkiness of the admin interface. Users also highlight the need for improvements in providing guidance during setup and addressing issues with the UI's functionality, particularly in filtering out unwanted pages and navigating certain elements.

### Accessibility and Compliance
Users consistently highlight Funnelback's accessibility and compliance capabilities as a key strength, noting the tool's effectiveness in identifying and resolving website accessibility issues. The detailed accessibility auditing for indexed pages and the ability to pinpoint and rectify errors have been particularly lauded by users. Additionally, the comprehensive and thorough approach of Funnelback in addressing accessibility concerns has garnered positive feedback, with users expressing confidence in the tool's ability to enhance website accessibility and compliance standards.

Users commonly recommend the following for Funnelback: Users suggest evaluating different hosting options to determine if shared hosting provides sufficient control over the software. Funnelback is highly praised for its comprehensive search capabilities, offering a thorough site search experience across multiple websites and subdomains. Users also highly recommend the Funnelback team for their expertise in providing a great customized search experience, search analytics, and assistance with identifying accessibility issues. The team is known for being responsive, friendly, and continuously improving the product. It's worth noting that implementation costs may be significant for small businesses. Additionally, users suggest exploring different areas of the institution and third-party apps to take advantage of Funnelback's powerful feature of having multiple, separate collections.

Clean and Well-Segmented Integration Options: Users have consistently praised Funnelback for its clean and well-segmented integration options, with many stating that it allows for seamless integration with their existing systems. 

Flexible Admin and Tuning Features: The flexibility and responsiveness of Funnelback's admin and tuning features have been highly regarded by users. They appreciate the ability to customize and optimize their search experience, resulting in improved performance.

Responsive Support Team: The support options provided by Funnelback are frequently described as remarkably flexible and responsive by users. They commend the expertise of the support team and highlight the strong relationship management they provide.

Confusing Admin Panel: Some users have found the admin panel of Funnelback to be confusing during their initial use. While it is acknowledged that this may be due to their unfamiliarity with the system, a clearer and more intuitive interface could help improve user experience.

Lack of Control Over Website Experience: Several users have expressed frustration over the layout of features in Funnelback, stating that there is a lack of control over the total experience of their website. These users feel that they rely heavily on support teams for making changes and improvements, and suggest that greater flexibility and customization options would be beneficial.

Difficulty Integrating with Other Systems: Users have encountered difficulties when trying to integrate Funnelback with other systems. This poses challenges for organizations that rely on seamless integration between different software solutions. Improved compatibility and smoother integration processes would enhance the overall usability of Funnelback.

Funnelback has proven to be a valuable solution for users seeking a federated site search replacement. With its cloud-based platform and sophisticated search features, Funnelback offers a painless migration process and improved search result analysis capabilities. Users have found the Content Auditor feature to be incredibly useful in identifying pages and content that require improvement. Additionally, Funnelback provides a consistent search experience across different systems and allows for quick and easy changes compared to previous solutions. Implementing Funnelback also enhances the overall search experience by incorporating social media data and employee directories into search results. Furthermore, users have benefited from the ability to include ITS Support and Service Catalog contents in the search index via API calls, improving enterprise search capabilities. With targeted search results, in-depth analytics, accessibility auditing, an easy-to-use interface, and great support, Funnelback serves as an effective search replacement. It has also helped address accessibility issues on websites by identifying and improving pages with errors, resulting in notable improvements in overall quality. The customizable Best Bets and global search solution offered by Funnelback's curated results make it a versatile tool for optimizing internal searches. Whether navigating large amounts of information on desktop or mobile devices, users have praised Funnelback's site search functionality for its improved usability. It has been successfully implemented in higher education communities to provide an in-depth search experience and analytic tools. Additionally, Funnelback has been recommended as a solution for OCR compliance issues due to its easy-to-use interface for identifying areas of non-compliance and improvement. Users have found Funnelback to be a superior platform compared to other alternatives such as Sharepoint FastSearch, offering a more efficient and user-friendly search experience.

Overall, Funnelback's wide range of features and cloud-based platform make it an ideal choice for users looking to enhance their site search capabilities while providing advanced analytics and addressing compliance requirements. The positive experiences shared by users highlight the product's ability to solve common search-related problems and its adaptability across various industries and use cases.

Azure AI Search (formerly Azure Cognitive Search) is enterprise search as a service, from Microsoft.

Basic

Standard S1

Standard S2

Standard S3

All in One

Guru

Funnelback

Enterprise search is the organized retrieval of structured and unstructured data within an organization. Enterprise search creates an easily navigated interface for entering, categorizing and retrieving data securely, in compliance with security and data retention regulations. Products in this category can be made available to customers, partners or employees.

Enterprise Search

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