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Funnelback has proven to be a valuable solution for users seeking a federated site search replacement. With its cloud-based platform and …
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What is Funnelback?
Funnelback Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Funnelback has proven to be a valuable solution for users seeking a federated site search replacement. With its cloud-based platform and sophisticated search features, Funnelback offers a painless migration process and improved search result analysis capabilities. Users have found the Content Auditor feature to be incredibly useful in identifying pages and content that require improvement. Additionally, Funnelback provides a consistent search experience across different systems and allows for quick and easy changes compared to previous solutions. Implementing Funnelback also enhances the overall search experience by incorporating social media data and employee directories into search results. Furthermore, users have benefited from the ability to include ITS Support and Service Catalog contents in the search index via API calls, improving enterprise search capabilities. With targeted search results, in-depth analytics, accessibility auditing, an easy-to-use interface, and great support, Funnelback serves as an effective search replacement. It has also helped address accessibility issues on websites by identifying and improving pages with errors, resulting in notable improvements in overall quality. The customizable Best Bets and global search solution offered by Funnelback's curated results make it a versatile tool for optimizing internal searches. Whether navigating large amounts of information on desktop or mobile devices, users have praised Funnelback's site search functionality for its improved usability. It has been successfully implemented in higher education communities to provide an in-depth search experience and analytic tools. Additionally, Funnelback has been recommended as a solution for OCR compliance issues due to its easy-to-use interface for identifying areas of non-compliance and improvement. Users have found Funnelback to be a superior platform compared to other alternatives such as Sharepoint FastSearch, offering a more efficient and user-friendly search experience.
Overall, Funnelback's wide range of features and cloud-based platform make it an ideal choice for users looking to enhance their site search capabilities while providing advanced analytics and addressing compliance requirements. The positive experiences shared by users highlight the product's ability to solve common search-related problems and its adaptability across various industries and use cases.
Clean and Well-Segmented Integration Options: Users have consistently praised Funnelback for its clean and well-segmented integration options, with many stating that it allows for seamless integration with their existing systems.
Flexible Admin and Tuning Features: The flexibility and responsiveness of Funnelback's admin and tuning features have been highly regarded by users. They appreciate the ability to customize and optimize their search experience, resulting in improved performance.
Responsive Support Team: The support options provided by Funnelback are frequently described as remarkably flexible and responsive by users. They commend the expertise of the support team and highlight the strong relationship management they provide.
Confusing Admin Panel: Some users have found the admin panel of Funnelback to be confusing during their initial use. While it is acknowledged that this may be due to their unfamiliarity with the system, a clearer and more intuitive interface could help improve user experience.
Lack of Control Over Website Experience: Several users have expressed frustration over the layout of features in Funnelback, stating that there is a lack of control over the total experience of their website. These users feel that they rely heavily on support teams for making changes and improvements, and suggest that greater flexibility and customization options would be beneficial.
Difficulty Integrating with Other Systems: Users have encountered difficulties when trying to integrate Funnelback with other systems. This poses challenges for organizations that rely on seamless integration between different software solutions. Improved compatibility and smoother integration processes would enhance the overall usability of Funnelback.
Users commonly recommend the following for Funnelback: Users suggest evaluating different hosting options to determine if shared hosting provides sufficient control over the software. Funnelback is highly praised for its comprehensive search capabilities, offering a thorough site search experience across multiple websites and subdomains. Users also highly recommend the Funnelback team for their expertise in providing a great customized search experience, search analytics, and assistance with identifying accessibility issues. The team is known for being responsive, friendly, and continuously improving the product. It's worth noting that implementation costs may be significant for small businesses. Additionally, users suggest exploring different areas of the institution and third-party apps to take advantage of Funnelback's powerful feature of having multiple, separate collections.