Futurae Authentication Platform

Futurae’s customer authentication helps address:

«When users see the login to a customer platform as a hurdle?»

«Help-desk costs are getting out of hand due to complicated onboarding and login methods?»

«When existing authentication technology is inflexible and does not cover all cases of a multi-faceted user groups and touchpoints?»

Futurae’s authentication and fraud detection platform enables end-users to have a seamless login experience, signing transactions on mobile and web apps and making the most of the skills on their smart speaker devices.

The modular authentication and fraud detection platform supports rapid design iterations and flexibility, if ever regulatory requirements change, Futurae supports innovation, and provides a variety of ways of enrolling or migrating end-users to a new device, and reactivating the users online services.
These are areas where users struggle most and need to contact customer support for additional help. Around 40% of all helpdesk requests companies face are traditionally due to authentication and login problems. The vendor states Futurae’s customers report reductions of user problems of around 50% during enrollment and up to 90% in average for day-to-day secure authentication.

Futurae boasts users among 100 renowned international companies in the financial services, health, education or the public sector. Through user experience of Futurae’s modular authentication platform, companies can increase user adoption of their products (mobile banking, web banking, customer portals or smart home services).