Name: Fuzey
Price: 89 USD
Author: Fuzey

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Risk Management

Enterprise

Accounting

Accounts Receivable

Budgeting and Forecasting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Build Automation

Cloud Storage

Data Fabric

Email Verification

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

IoT Security

Network Performance Monitoring

Network Simulation

Network Traffic Analysis (NTA)

Output Management

Platform-as-a-Service (PaaS)

SOA Application Gateways

Software Components

Software-Defined WAN

Web Content Filtering

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Blogging

Content Management

Email Marketing

Gamification

Local Marketing

Marketing Automation

Mobile Analytics

Product Sampling

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video

Video Editing

Web Analytics

Website Builder

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Security Orchestration, Automation and Response (SOAR)

Security

Architecture

Last Mile Delivery

Legal Case Management

Nonprofit CRM

Physical Therapy

Roofing

Vertical-Specific

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Fuzey is a multi-channel communication hub developed by Fuzey Ltd. According to the vendor, it aims to assist businesses in enhancing customer relationships. The product is specifically designed for small and medium-sized businesses (SMBs) across various industries, including the automotive industry, e-commerce businesses, real estate agencies, home trades (e.g., plumbers, electricians, contractors), as well as agencies, service providers, and consultants.

## Key Features

**Inbox**: According to the vendor, Fuzey allows businesses to centralize customer communication by managing inquiries from various channels such as social media, WhatsApp, SMS, and email. It also enables team collaboration on customer conversations.

**Marketing**: Fuzey offers SMS and WhatsApp marketing campaign capabilities, as well as the ability to segment customers and send targeted marketing messages. The vendor claims that customizable pop-ups can be used to grow subscriber lists.

**Automations**: The product provides workflow automation features, including the activation of inbound leads through automated texts, sending automated payment reminders, and prompting customers to leave reviews. The vendor also states that personalized messages and tailored offers can be created.

**Customer Database**: Fuzey allows businesses to store all customer data in one place. The vendor claims that contact details, transactions, and interactions can be visualized in a single timeline. Additionally, businesses can assign tags to customers for targeted messaging and engage customer segments with personalized messages.

**Multi-channel Collaboration**: According to the vendor, Fuzey enables businesses to engage customers on their preferred channels, including email, contact forms, WhatsApp, SMS, Instagram, and Facebook. The product also funnels website inquiries into the inbox and provides notifications of customer reactions on Instagram and Facebook.

**Customizable Triggers**: Fuzey allows businesses to set up triggers for automated messages, capture website traffic for personalized offers, send shipping notifications with automatic tracking updates, and request feedback at opportune moments.

**Integrations**: The product offers integration capabilities with popular tools and platforms, including CRM systems like Salesforce, Zoho CRM, and Hubspot. It can also sync with e-commerce platforms such as BigCommerce, Shopify, and WooCommerce. Contacts can be imported from marketing tools like Klaviyo and Attentive, while connections with customer support platforms like Intercom and Zendesk are also supported.

**Payments**: Fuzey provides businesses with the ability to securely accept payments via text using low-fee bank transfers. Integration with accounting software like Xero is also available, according to the vendor.

**Reviews**: The product allows businesses to collect and manage reviews within the Fuzey platform. Automated review requests can be sent to customers, and businesses can respond to reviews directly within the platform, as claimed by the vendor.

Basic

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Customer Engagement

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Fuzey

Overview

What is Fuzey?