Genesys DX (discontinued) Reviews
Genesys DX (discontinued)

Genesys DX (discontinued)Formerly Bold360Competitors and Alternatives

Most Commonly Comparedto Genesys DX (discontinued)

Best Genesys DX (discontinued) Alternatives for Small Businesses

Gist

Score 9.6 out of 10

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Olark

Score 9.8 out of 10

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

LiveChat

Score 8.4 out of 10

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats.…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Front

Score 8.9 out of 10

Front is a communication hub that helps businesses keep the human touch in every interaction.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Smith.ai Live Website Chat

Score 9.0 out of 10

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Freshchat

Score 8.8 out of 10
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A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

Higher Rated Features

  • Chat Analytics and Reports
  • Chat history and transcripts
  • Chat and web analytics

Popular Integrations

There is not enough information to display integrations.

Intercom

Score 8.7 out of 10
Learn More

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

Higher Rated Features

  • Incident and problem management
  • Multi-Channel Help
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

Zoho SalesIQ

Score 9.0 out of 10

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers:A detailed list of visitors sorted based on the criteria that matter to businessesA codeless website chatbot builder used to build a chatbot for websites without…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

LiveAgent

Score 8.4 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.

tawk.to

Score 9.7 out of 10

Tawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Best Genesys DX (discontinued) Alternatives for Medium-sized Companies

Olark

Score 9.8 out of 10

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Qualified

Score 9.6 out of 10

Qualified is a conversational sales and marketing platform for Salesforce, which, starting with chatbots and live chat, includes advanced routing and omnichannel alerts, so users can prompt sales reps to take immediate action with their named accounts.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

LiveChat

Score 8.4 out of 10

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats.…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Front

Score 8.9 out of 10

Front is a communication hub that helps businesses keep the human touch in every interaction.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Freshchat

Score 8.8 out of 10
Sign up today

A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

Higher Rated Features

  • Chat Analytics and Reports
  • Chat history and transcripts
  • Chat and web analytics

Popular Integrations

There is not enough information to display integrations.

Intercom

Score 8.7 out of 10
Learn More

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

Higher Rated Features

  • Incident and problem management
  • Multi-Channel Help
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

Zoho SalesIQ

Score 9.0 out of 10

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers:A detailed list of visitors sorted based on the criteria that matter to businessesA codeless website chatbot builder used to build a chatbot for websites without…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

LiveAgent

Score 8.4 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.

Genesys Cloud CX

Score 8.5 out of 10
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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Warm transfer

Popular Integrations

There is not enough information to display integrations.

Zendesk Chat

Score 8.5 out of 10

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Best Genesys DX (discontinued) Alternatives for Enterprises

LiveChat

Score 8.4 out of 10

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats.…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Front

Score 8.9 out of 10

Front is a communication hub that helps businesses keep the human touch in every interaction.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Freshchat

Score 8.8 out of 10
Sign up today

A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

Higher Rated Features

  • Chat Analytics and Reports
  • Chat history and transcripts
  • Chat and web analytics

Popular Integrations

There is not enough information to display integrations.

Genesys Cloud CX

Score 8.5 out of 10
Visit Website

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Warm transfer

Popular Integrations

There is not enough information to display integrations.

Zendesk Chat

Score 8.5 out of 10

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Sprinklr Service

Score 5.2 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience.Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience. Provides insights to supervisors to drive…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Khoros Service

Score 8.0 out of 10
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Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution allows agents to…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

LivePerson Conversation Cloud (LiveEngage)

Score 8.7 out of 10

LivePerson headquartered in New York offers solutions for AI-guided live chat and conversational messaging, with the Conversation Cloud (formerly LiveEngage), supporting sales and service teams with answering questions across all popular messaging channels.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.