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Accounting

Crypto Tax

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

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HR Management

Payroll

Relocation

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Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Consulting and Advisory Services

DevOps

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Mobile Identity

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Survey & Forms Building

Web Analytics

Marketing

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Project Management

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Lead Generation

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Gensys X is an IT management solution designed to assist organizations in effectively managing their IT infrastructure, improving service delivery, and enhancing customer satisfaction. According to the vendor, this software is suitable for businesses of various sizes, ranging from small and medium-sized enterprises (SMEs) to large enterprises. IT managers and professionals, service providers, healthcare organizations, financial institutions, and retail companies are among the professionals and industries that can benefit from the features offered by Gensys X.

## Key Features

**Active CMDB**: According to the vendor, Gensys X includes a Configuration Management Database (CMDB) that is always up-to-date and reliable. It is integrated with all other functions of the software, providing organizations with valuable insight and control over their IT infrastructure.

**IT Monitor**: Gensys X allows users to monitor systems, platforms, and applications in both cloud and on-premises environments. The vendor claims that it enables monitoring of multiple client environments from a single system, facilitating timely incident response.

**Service Management**: Gensys X offers a complete IT Service Management (ITSM) solution that focuses on the business. It supports ITIL management, delivery, and support processes, providing quality assurance through workflows.

**CRM**: According to the vendor, Gensys X provides a central contact and contract management system for managing clients, contacts, suppliers, and contracts. It supports sales forecasting and lead management and is seamlessly integrated with other Gensys modules.

**Insight, control, and peace of mind**: The vendor claims that Gensys X offers better insight and control over IT infrastructure, with a focus on IT Service Management and IT monitoring. It enables proactive and predictive management, increasing productivity and quality through mobility.

**Business and ITSM**: Gensys X supports both IT Service Management and IT monitoring, allowing for the best combination of IT and business processes, according to the vendor.

**End-to-end IT management**: The vendor states that organizations can manage complex IT chains from end to end with Gensys X. It allows them to set Service Level Agreements (SLAs) for IT chains and realize application performance management.

**For Agile IT management**: According to the vendor, Gensys X is implemented quickly and is easy to modify, providing efficient, lean, and fast IT management. It is suitable for managing on-premises IT, cloud services, and hybrid cloud infrastructures.

**On-premises and Cloud**: Gensys X can manage on-premises IT, cloud services, and hybrid cloud infrastructures, according to the vendor. It is suitable for managing Azure and Azure Stack and supports secure and compliant IT management.

**Proactive and predictive**: According to the vendor, Gensys X enables proactive and predictive IT management, allowing organizations to respond to incidents before they occur. It provides peace of mind and control over IT operations.

Basic

ALVAO Service Desk

Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021).

ChangeGear Service Desk

ChangeGear Help Desk

ChangeGear Change Management

ChangeGear Cloud

Gensys X

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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Gensys X

Overview

What is Gensys X?