Gensys X

Gensys X is an IT management solution designed to assist organizations in effectively managing their IT infrastructure, improving service delivery, and enhancing customer satisfaction. According to the vendor, this software is suitable for businesses of various sizes, ranging from small and medium-sized enterprises (SMEs) to large enterprises. IT managers and professionals, service providers, healthcare organizations, financial institutions, and retail companies are among the professionals and industries that can benefit from the features offered by Gensys X.

Key Features

Active CMDB: According to the vendor, Gensys X includes a Configuration Management Database (CMDB) that is always up-to-date and reliable. It is integrated with all other functions of the software, providing organizations with valuable insight and control over their IT infrastructure.

IT Monitor: Gensys X allows users to monitor systems, platforms, and applications in both cloud and on-premises environments. The vendor claims that it enables monitoring of multiple client environments from a single system, facilitating timely incident response.

Service Management: Gensys X offers a complete IT Service Management (ITSM) solution that focuses on the business. It supports ITIL management, delivery, and support processes, providing quality assurance through workflows.

CRM: According to the vendor, Gensys X provides a central contact and contract management system for managing clients, contacts, suppliers, and contracts. It supports sales forecasting and lead management and is seamlessly integrated with other Gensys modules.

Insight, control, and peace of mind: The vendor claims that Gensys X offers better insight and control over IT infrastructure, with a focus on IT Service Management and IT monitoring. It enables proactive and predictive management, increasing productivity and quality through mobility.

Business and ITSM: Gensys X supports both IT Service Management and IT monitoring, allowing for the best combination of IT and business processes, according to the vendor.

End-to-end IT management: The vendor states that organizations can manage complex IT chains from end to end with Gensys X. It allows them to set Service Level Agreements (SLAs) for IT chains and realize application performance management.

For Agile IT management: According to the vendor, Gensys X is implemented quickly and is easy to modify, providing efficient, lean, and fast IT management. It is suitable for managing on-premises IT, cloud services, and hybrid cloud infrastructures.

On-premises and Cloud: Gensys X can manage on-premises IT, cloud services, and hybrid cloud infrastructures, according to the vendor. It is suitable for managing Azure and Azure Stack and supports secure and compliant IT management.

Proactive and predictive: According to the vendor, Gensys X enables proactive and predictive IT management, allowing organizations to respond to incidents before they occur. It provides peace of mind and control over IT operations.