GetDesk

GetDesk, developed by VoxCrow Solutions, is a contact center software designed to streamline inbound and outbound call management for businesses of all sizes. According to the vendor, GetDesk offers data-driven decision-making capabilities, real-time agent monitoring, and efficient workflow features. It is targeted at customer service, sales and marketing, telemarketing, call centers, and support and helpdesk professionals across various industries.

Key Features

Reports and Analytics: According to the vendor, GetDesk provides detailed reports that differentiate among agents, departments, and individuals. Users can access call recordings for quality control and performance analysis. The software also allows for the creation of ticketing for missed and abandoned calls, which can be assigned to the appropriate agents based on their skills and departments.

Customer Facing Number: GetDesk offers a single, easy-to-remember number for customers to reach businesses, ensuring consistency across all collaterals for a seamless customer experience.

Escalation Management: The vendor claims that GetDesk empowers supervisors to handle escalated calls and unforeseen issues effectively. Features like Whisper, Force log out, Barge in, and Conference enable supervisors to intervene and provide assistance when needed.

IVR Call Flow: Enhancing Customer Experience through Personalization: GetDesk allows users to personalize the call flow to deliver exceptional customer experiences. According to the vendor, users can customize IVR greetings, add voicemail options, and set office hours to cater to customer preferences.

Outbound Campaign: The vendor states that GetDesk includes an automated phone dialer to boost telemarketing and cold calling efforts. Users can set up their team for an efficient outbound campaign to maximize productivity and results.

Wrap Up: GetDesk offers a wrap-up feature and activity pane to capture the context of each call. Users can add call tags and access call history information for improved organization and follow-up.