Name: GigTel
Author: GigTel

Help Desk

Web and Video Conferencing

Customer Support

Version Control

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Management

Enterprise Legal Management

Policy Management

Project Portfolio Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Converged Network Adapters (CNAs)

Data Catalog

Data Center Networking

Data Integration

Database Load Balancing

Density-Optimized Servers

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed DNS

Managed File Transfer (MFT)

Managed Hosting

Mobile Application Performance Monitoring  (APM)

Mobile Device Management (MDM)

Network Diagnostics

Network Performance Monitoring

NoSQL Databases

Observability

Server Management

Time Series Databases

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Contest Management

Customer Journey Analytics

Digital Asset Management

Email Marketing

Marketing Analytics

Marketing Automation

Mobile Advertising

Mobile Analytics

Press Release Management

Product Information Management (PIM)

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Presales

Sales

Civil Engineering

Construction Workforce Management

Dental

Loan Servicing

Patient Engagement

Revenue Cycle Management (RCM)

Vertical-Specific

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GigTel is a communication solution that offers unified communications, voice services, and collaboration tools for businesses of various sizes. According to the vendor, this versatile platform is utilized by professions and industries such as healthcare services, legal firms, faith-based organizations, and auto dealerships.

## Key Features

**Unified Communications as a Service (UCaaS)**: GigTel provides a platform for business phone service, video collaboration, and a Virtual Receptionist (Auto Attendant). The vendor claims that it offers seamless integration across devices, including desk phones, computers, and smartphones, and includes unlimited, US-based support.

**Voice Service**: Utilizing Voice over IP (VoIP) technology, GigTel's voice service offers features such as auto-attendant, ring groups, E911, local numbers, and music-on-hold. It allows multiple devices to be connected to a single extension and offers unlimited local and domestic long-distance calling. Voicemail with voicemail-to-email and voicemail transcription is also available, according to the vendor.

**Web App**: GigTel's web app brings unified communications to the computer. It includes a web phone client (softphone), voicemail management, and features for video collaboration and screen sharing, according to the vendor.

**Mobile App**: The GigTel mobile app extends unified communication functionality to mobile devices. Available for iOS and Android, it offers a mobile phone client with features such as call history, chat, and messaging, according to the vendor.

**Video and Collaboration**: GigTel's platform includes a video conferencing solution that supports up to 25 meeting participants. It allows for screen and file sharing, as well as video recording for future reference, according to the vendor.

**Auto Attendant**: GigTel's multi-tiered auto attendant serves as a virtual receptionist, efficiently routing calls to the appropriate employee, department, or location. It can be easily customized in real-time from any internet-enabled device and supports multi-site operations through a single phone number, according to the vendor.

**Contact Center as a Service (CCaaS)**: GigTel offers a cloud-hosted contact center solution with a user-friendly interface for managing agents, teams, calls, and performance analytics. It includes advanced training features like call monitoring, recording, and whisper coaching. The solution seamlessly integrates with popular CRM tools and provides mobile access to full contact center functionality for remote agents, according to the vendor.

**GigTel Mobile App**: The GigTel mobile app extends unified communication features to mobile devices, providing access to the corporate directory and presence information. Users can configure outbound caller ID, manage answering rules, greetings, block numbers, and more. The app also supports seamless Wi-Fi/cellular handoff, according to the vendor.

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

Basic

Standard

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Business

Business Plus

Add-On - Zoom Whiteboard

Add-On - Large Meetings

Add-On - Cloud Storage

Add-On Zoom Translated Captions

Add-On Audio Conferencing

Add-On Zoom Phone Power Pack

Add-On - Conference Room Connector

Add-On - Zoom IQ for Sales

Add-On - Quality of Service Subscription

GigTel

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

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Unified Communications as a Service (UCaaS) Solutions

GigTel

Overview

What is GigTel?