Name: Globitel Performance Management System (PMP)
Price: 25000 USD
Author: Globitel

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Feature Management

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Workflow

Enterprise

Accounting

Accounts Receivable

CTRM

Travel Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Change and Configuration Management

Cloud Migration

Cloud Storage

Configuration Management

Data Deduplication

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Migration

Mobile Data Security

Mobile Identity

Network Performance Monitoring

SaaS Management

Sensitive Data Discovery

Software Composition Analysis (SCA)

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Email Marketing

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Enablement

Sales Incentive Compensation Management

Sales Performance Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Security

Aviation

Banking

Geographic Information

Insurance Agency Management

Insurance Claims Management

Physical Therapy

Vertical-Specific

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The Globitel Performance Management System (PMP) is a solution designed to optimize organizational performance and enhance overall efficiency. It offers a range of tools and features to monitor and analyze various aspects of business operations, including workforce management, customer experience, roaming solutions, mobility solutions, and network solutions. The vendor claims that the Globitel PMP is suitable for companies of all sizes, from small businesses to large enterprises, and caters to the needs of telecom service providers, financial service providers, contact centers, government agencies, and educational institutions.

## Key Features

**Workforce Management**: According to the vendor, the PMP optimizes the performance of customer engagement centers by accurately forecasting, scheduling, and monitoring agent activities. It aims to help organizations monitor agent performance, connect the right customer with the right agent, and potentially reduce staffing costs while increasing service quality.

**Roaming Analytics**: The vendor claims that the PMP provides valuable insights to optimize roaming services and increase revenue. It aims to help organizations understand and control their roaming service, delivering a smoother travel experience for roamers. Additionally, it offers analytics that can potentially uncover market opportunities.

**Mobility Solutions**: The PMP is said to enhance the mobile experience for telecom operator users, potentially increasing subscriber loyalty and satisfaction. The vendor states that it is designed to maintain a competitive advantage in the dynamic market and provides solutions to enhance the user's mobile experience.

**SpeechLog Suite**: According to the vendor, the SpeechLog Suite aims to help organizations understand and improve customers' experience across the entire customer journey. It claims to create consistency in customer experience across different touchpoints, monitor and improve agent quality of outcome, and potentially reduce operational expenses and time spent monitoring quality.

**Customer Experience Solutions**: The PMP offers features to capture and record customer interactions for liability and quality assurance purposes. According to the vendor, it includes screen recording, speech analytics, and multi-level security, and is integrated and certified to work with leading telephony platforms. The aim is to help organizations improve customer service and satisfaction.

**VoiceMail**: The PMP provides a voicemail service for mobile users, allowing them to receive and manage voice messages. Users can listen to voicemails, delete or save them, and customize their voicemail greetings. The vendor claims that it offers features such as voicemail transcription, message forwarding, and voicemail-to-email integration.

**USSD Gateway**: The PMP enables mobile users to access interactive services through Unstructured Supplementary Service Data (USSD) codes. According to the vendor, it supports a wide range of services, such as balance inquiries, account management, and service activations. It provides real-time USSD session management and monitoring capabilities.

**Ring Back Tone**: The PMP allows mobile users to personalize their calling experience by replacing the traditional ringing sound with music or customized tones. The vendor claims to offer a wide selection of music and tones to choose from, and provides options for setting different ring back tones for different callers or groups.

**Diameter Controller**: The PMP manages and controls Diameter signaling traffic in mobile networks. According to the vendor, it ensures smooth and efficient communication between network elements, such as Home Subscriber Servers (HSS) and Policy and Charging Rules Function (PCRF). It offers features such as load balancing, traffic shaping, and security enforcement.

**Data Rating & Charging**: The PMP enables accurate rating and charging of mobile data usage. According to the vendor, it supports various charging models, such as volume-based, time-based, and event-based charging. It provides real-time data usage monitoring and reporting capabilities.

Basic

Analyza Standalone

Analyza Cloud

Spoom

On premise Install

Cloud Planning

Kepion Planning

Globitel Performance Management System (PMP)

Corporate performance management (CPM) is related to business intelligence (BI) and is involved with monitoring and managing an organization's performance, according to key performance indicators (KPIs) such as revenue, return on investment (ROI), overhead, and operational costs.

Corporate Performance Management (CPM)

Globitel

Budgeting, Planning, and Forecasting

These activities are designed to assist with both data-driven operational, short-term planning and strategic long term planning

Long-term financial planning

Financial budgeting

Annual budget for revenue and operating expenses, headcount/compensation, capital expenses, projects, etc.

Forecasting

Combining actuals and budgets, rolling forecasts, driver-based models.

Scenario modeling

Financial or operational modeling of alternate future states and planning for each.

Management reporting

Budget vs. actual or forecast, P&L’s, performance over time, between products etc.

Consolidation and Close

Consolidation of data from multiple entities with currency management, reporting and audit trails.

Financial data consolidation

Consolidating data from several entities into a single statement using US GAAP, IFRS or other standards.

Journal entries and reports

Ability to enter journal entry adjustments and produce reports showing all journal entries for a specific period.

Multi-currency management

Ability to handle foreign currency conversions during consolidation.

Intercompany Eliminations

Matching and elimination of intercompany revenue, expenses, and balance sheet accounts.

Minority Ownership

Consolidate financials full or partial ownership of subsidiaries, equity pick-up.

Local and consolidated reporting

Ability to report against individual business entities and the consolidated umbrella entity.

Detailed Audit Trails

Tracing changes to data and processes that were run.

Financial Reporting and Compliance

Financial statements and regulatory filings

Financial Statement Reporting

Creation and production of balance sheets, income statements, cash flows, other schedules

Management Reporting

Tools facilitating creation of internal ad hoc or standard reports.

Excel-based Reporting

Ad hoc or formatted reports using MS Excel.

Automated board and financial reporting

Tools to help automate creation of regulatory reports such as SEC filings and board books.

XBRL support for regulatory filing

Support for the XBRL standard reporting format for exchanging financial data.

Analytics and Reporting

Dashboards and scorecards for KPI monitoring and benchmarking

Personalized dashboards

Create custom dashboards and reports without the help of IT or administrators.

Color-coded scorecards

Track and analyze performances with interactive, color-coded balanced scorecards.

KPIs

Select from a library of more than 6,000 key performance indicators, and incorporate KPIs into your planning process.

Cost and profitability analysis

Cost and profitability analysis provides data for business decision making.

Key Performance Indicator setting

Ability to set key performance indicators for measuring progress towards goals.

Benchmarking with external data

CPI, daily exchange rates, industry KPIs. with scheduled data refreshes.

Integration

Ability to integrate with external applications.

Flat file integration

Integration of flat files like text documents and comma separated files

Excel data integration

Ability to integrate directly with Excel data.

Direct links to 3rd-party data sources

Integration with external applications like ERP, CRM, HCM

BI Standard Reporting

Standard reporting means pre-built or canned reports available to users without having to create them.

Pixel Perfect reports

Pixel Perfect reports are highly-formatted reports with graphics and ability to preview the report before printing.

Customizable dashboards

Customizable dashboards are dashboards providing the builder some degree of control over the look and feel and display options.

Report Formatting Templates

Ad-hoc Reporting

Ad-Hoc Reports are reports built by the user to meet highly specific requirements.

Drill-down analysis

Drill down analysis is the ability to get to a further level of detail by going deeper into the hierarchy.

Formatting capabilities

Ability to format output e.g. conditional formatting, lines, headers, footers.

Predictive modeling

Predictive modeling is the ability to build future forecasting models.

Integration with R or other statistical packages

Integration with the open-source R predictive modeling environment.

Report sharing and collaboration

Report sharing and collaboration is the ability to easily share reports with others.

Report Output and Scheduling

Ability to schedule and manager report output.

Publish to Web

Publish to PDF

Report Versioning

Report versioning is the assignment of version numbers to each version of a report to help in tracking.

Globitel Performance Management System (PMP)

Overview

What is Globitel Performance Management System (PMP)?