Name: GreenBureau
Author: GreenBureau

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Audit

Board Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Data Pipeline

Desktop Management

Desktop Outsourcing

Extended Detection and Response (XDR)

Fraud Detection

Hosted Virtual Desktop

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Network Performance Monitoring

Relational Database Management Systems

Smart Contracts

Tape Storage

Vulnerability Management

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Multichannel Retail

Presales

Sales

Certificate Lifecycle Management

Database Security

GDPR Compliance

Security

Construction Accounting

Hotel Management

Loan Servicing

Vertical-Specific

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GreenBureau is a digital solution offered by GreenBureau SA that aims to enhance customer engagement, loyalty, satisfaction, lead generation, and relationship automation. The vendor claims that this comprehensive platform caters to businesses of all sizes, from small enterprises to large corporations. According to the vendor, professionals and industries such as customer service and support, sales and marketing, retail and e-commerce, banking and financial services, and insurance can benefit from GreenBureau's range of features and personalized approach.

## Key Features

**Personalized Chatbot**: According to the vendor, GreenBureau offers a customizable chatbot that can be tailored to meet the specific needs and requests of customers and prospects. It can operate on various messaging platforms, providing instant and automated customer support through a tree structure or AI algorithms.

**Integration with CRM & Digital Tools**: GreenBureau seamlessly integrates with existing CRM systems and CCaaS platforms, according to the vendor. This integration aims to ensure a smooth customer journey across different touchpoints, enabling businesses to have a 360-degree view of their customers and deliver personalized experiences.

**Aggregator for Digital Channels**: The vendor claims that GreenBureau's platform acts as a centralized aggregator, bringing together all digital channels, including instant messaging apps, social media platforms, and review management systems. This approach is said to facilitate consistent and efficient customer interactions.

**Personalized Guidance from Experts**: According to the vendor, GreenBureau provides personalized guidance and support in implementing digital tools for customer relationship management. Their team of experts assists in the step-by-step implementation process and trains advisors to effectively use the digital tools.

**Comprehensive & Interactive Reporting**: GreenBureau offers powerful reporting and analytics tools, according to the vendor. These tools aim to analyze customer data and measure the effectiveness of customer relationship strategies. The vendor claims that the comprehensive and interactive reports enable data-driven decision-making.

**AI-powered Chatbot**: According to the vendor, GreenBureau's chatbot leverages artificial intelligence to deliver personalized responses to customer queries. It can be customized to understand customer intentions and entities, automatically detecting the customer's language and conversing in multiple languages.

**Lead Generation & Conversion**: The vendor claims that GreenBureau provides tools to generate leads and convert them into customers. Through personalized customer engagement and automated processes, businesses can optimize their lead generation efforts.

**Customer Satisfaction & Loyalty**: According to the vendor, GreenBureau aims to enhance customer satisfaction and loyalty by providing a seamless and personalized digital experience. The platform enables businesses to build strong customer relationships and foster long-term loyalty.

**Enhanced Customer Support**: GreenBureau's digital solutions aim to enable businesses to provide instant and automated customer support, ensuring prompt and efficient responses to customer inquiries. The vendor claims that this enhances the overall customer experience.

**Streamlined Communication**: According to the vendor, GreenBureau simplifies and streamlines customer interactions by centralizing communication across various digital channels. This approach aims to ensure consistent and efficient communication with customers and prospects.

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Small Team

Standard

Plus

Lingo

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Starter

Premier

Google Voice

GreenBureau

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Contact Center

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

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GreenBureau

Overview

What is GreenBureau?