Name: Gridspace Technical Overview
Uploaded: 2021-03-25T15:59:27.000Z
Duration: 8 min 38 s
Description: Gridspace Technical Overview

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Java Technologies

Development

Online Learning

Education

Business Intelligence (BI)

Collaboration

Electronic Signature

Enhanced 911 (E911)

Enterprise Generative AI

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (USA)

Data Privacy Management

Endpoint Encryption

Ethernet Switches

File Sync and Share

Fraud Detection

Governance, Risk & Compliance

HTML Editors

High Availability Cluster

Integration Platform as a Service (iPaaS)

Machine Learning

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Password Management System

Tape Storage

Vector Databases

VoIP Monitoring

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Digital Signage

Email Management

Email Marketing

Email Testing

Marketing Automation

Social Media Management

Social Media Monitoring

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales Gamification

Sales

Video Surveillance

Security

Animation

Building Information Modeling (BIM)

HIPAA Compliance

Homeowner's Association (HOA) Management

InsurTech

Legal Billing

OSS/BSS (Operations Support/Business Support)

Real Estate

Vertical-Specific

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Outreach

Apollo.io

Chorus by ZoomInfo

ZoomInfo

Salesloft

SalesLoft

Yseop

CallMiner Eureka

CallMiner

Gong

Gong.io

Verint Speech and Text Analytics

Verint

UpLead

Jiminny

Gridspace is a contact center automation solution from the company of the same name headquartered in Los Angeles. Gridspace's contact center automation tools allow users to explore and present data from voice calls at the agent, team and site level.

Apollo is a sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data.

Basic

Professional

Organization

Zoom Custom AI Companion gives admins the ability to customize AI Companion outputs by accessing an organization’s internal data sources, as well as third-party applications within Zoom AI Studio for expanded knowledge, helping users drive decisions, actions, and complete tasks.

Zoom AI Companion

Zoom Workplace Pro Bundle (includes AI Companion)

Zoom Workplace Business Bundle (includes AI Companion)

Gridspace

Conversation Intelligence

Introducing Grace - An Automated Call Center Agent

Gridspace builds software that understands speech in the call center. Grace leverages our speech and language technology to take the first steps to automating parts of the contact center.

Gridspace Technical Overview

Gridspace co-founder Anthony Scodary overviews some of the core speech and language technologies behind Sift and Grace.

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

Speech-to-Text Transcription

Automatically transcribes audio recordings of conversations into text for easy review and analysis.

Keyword Detection

Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.

Sentiment Analysis

Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.

Speaker Diarization

Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.

Call Recording Playback

Enables users to listen to recorded conversations for additional context and verification of the transcribed content.

Call Summarization

Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.

Conversion Metrics

Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.

Keyword Search & Retrieval

Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.

Call Tagging

Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.

Integration with CRM Systems

Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.

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