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Hawksearch has become an indispensable tool for organizations to tackle issues related to site search and improve user experience. Users …
Overview
What is Hawksearch?
Hawksearch is an intelligent search and recommendations platform for any size business across all industries. The vendor, Hawk Search in Des Plaines, states their goal is to ensure brands have innovative tools to deliver accurate, relevant and customizable search experiences…
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What is Hawksearch?
Hawksearch is an intelligent search and recommendations platform for any size business across all industries. The vendor, Hawk Search in Des Plaines, states their goal is to ensure brands have innovative tools to deliver accurate, relevant and customizable search experiences enabling users to find…
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Product Demos
Hawksearch – Item Pinning
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Hawksearch – Machine Learning + BigCommerce
YouTube
Hawksearch Search Information Manager
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What is Hawksearch? | Hawksearch Onsite Search Solution
YouTube
Product Details
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- Tech Details
What is Hawksearch?
Hawksearch Video
The Hawksearch platform offers a robust, feature-rich next-generation search, recommendation, and personalization engine that enhances, normalizes, and enriches your customer's experience. The Hawksearch platform leverages advanced artificial intelligence, machine learning, a...
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| Operating Systems | Unspecified |
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| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Hawksearch has become an indispensable tool for organizations to tackle issues related to site search and improve user experience. Users have reported that the product's ability to boost products according to specific criteria has led to a better internal search result, resulting in increased sales and customer satisfaction. The feature is particularly useful for businesses that need to promote certain products at different promotional stages.
With Hawksearch, users can create landing pages for store websites, which is essential for improving SEO and navigation. The boost bury rules are much appreciated by users since they help them redirect marketing messages at the top of search results, effectively optimizing search-result pages. Customers can also capture top search queries that yield no results, indicating an opportunity to add that item to their product catalog.
Hawksearch has solved many business problems, from filling the gap of not having custom landing pages to offering customers more facets to filter their search results. Users have reported being able to manipulate products according to the market and pin certain products to the site, ensuring they know what the customer sees first. Overall, Hawksearch has provided much more control over the merchandising process and search flexibility than previous platforms, enabling users to change search results and increase conversion.
Customizable and Flexible Platform: Many reviewers have noted that Hawksearch is highly customizable and flexible, making it a great fit for their unique needs. Users appreciate the ability to tailor search results to their specific customer base, with features like scheduling boosts in advance and banner scheduling for various triggers being well-equipped to handle their needs for promotional and evergreen content.
Easy-to-Use Dashboard: A common sentiment among users is that the Hawksearch dashboard is easy to use. Reviewers appreciate the platform's intuitive design, eCommerce-focused approach, and rich feature set. The ability to adjust search results easily without having to babysit them has been particularly helpful.
Excellent Customer Service: Users have consistently praised the customer service provided by Hawksearch. Reviewers note that the support team is always available and responsive when needed, with patience shown towards those who come on board after implementation. The team's knowledgeability has been especially appreciated when dealing with complex installations or problematic situations.
Personalization and Reporting Tools Need Improvement: Some users have expressed that the personalization and reporting tools need improvement. Reviewers feel that the reporting is weak, not as detailed as they would like, and the analytics and reporting features are not sufficient. There are also concerns about discrepancies between Hawksearch's internal reporting and other analytics tools.
Customer Service Lacking: The customer service provided by Hawksearch has been noted to be lacking. Several reviewers found the turnaround time for customization requests slow, which resulted in delays in getting their issues resolved.
Difficult to Understand and Use Certain Tools: Several reviewers have mentioned difficulties with certain tools within Hawksearch being difficult to understand and use. They feel there are too many options making it overwhelming to navigate through various dashboards, which leads to confusion resulting in double work or overriding of specific rules.
Users commonly recommend the following actions when it comes to Hawksearch:
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Take the time to learn and train the team on how to use Hawksearch. This ensures that the tool is effectively utilized and aligns with the company's goals.
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Utilize the available resources for better understanding. Users suggest taking advantage of the resources provided by Hawksearch, which help users gain a deeper understanding of the tool, its capabilities, and how it can be leveraged to enhance the user search experience.
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Stay up to date on new features and customizations. Users advise staying informed about new features and updates from Hawksearch, as it helps users make the most of the tool's evolving capabilities and understand any potential ramifications of customizations.
Overall, users find Hawksearch simple to use and relatively inexpensive. However, there are occasional mentions of customer service being lacking at times. Nonetheless, many users believe that Hawksearch is constantly improving and has made significant enhancements over time. While it may have room for improvement, it is considered a viable solution for most e-commerce businesses, especially small ones looking to enhance their user search experience.