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HCL Commerce is a widely-used software that solves many problems related to e-commerce, providing a seamless experience for both B2B and …
Overview
What is HCL Commerce Cloud?
HCL Commerce is based on WebSphere Commerce acquired from IBM in late 2018. Commerce from HCL provides a customer interaction platform for omnichannel commerce and tools for business users to drive increased conversions. Business users can create and manage marketing…
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What is HCL Commerce Cloud?
HCL Commerce is based on WebSphere Commerce acquired from IBM in late 2018. Commerce from HCL provides a customer interaction platform for omnichannel commerce and tools for business users to drive increased conversions. Business users can create and manage marketing campaigns, promotions, catalog,…
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Alternatives Pricing
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Product Demos
HCL Commerce - Marketing Promotions Demo
YouTube
HCL Commerce - Marketing Page Composer Demo
YouTube
HCL Commerce - Search Demo
YouTube
HCL Commerce Summit – New Feature Demo
YouTube
HCL Commerce - Headless Commerce Demo
YouTube
HCL Commerce TechTalk #10 - RedHat OpenShift Part 2 (Demo)
YouTube
Product Details
- About
- Tech Details
What is HCL Commerce Cloud?
HCL Commerce is based on WebSphere Commerce acquired from IBM in late 2018. Commerce from HCL provides a customer interaction platform for omnichannel commerce and tools for business users to drive increased conversions. Business users can create and manage marketing campaigns, promotions, catalog, and merchandising across all sales channels. Commerce is a single, unified platform that supports different business models, like B2C (consumers), B2B (directly with businesses), and marketplace.
HCL Commerce Cloud Video
Learn more about Commerce: https://hclsw.co/commerce-page
It’s an early Christmas gift! Episode 3 of the Commerce & Cocktails vidcast is live! Join Gary Schoch, Johnn Tinch, Brian Gillespie, and John Beechen as they tackle the importance of innovation, from the platform and from the business.
#HCLCommerce
HCL Commerce Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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HCL Commerce is a widely-used software that solves many problems related to e-commerce, providing a seamless experience for both B2B and B2C businesses. Customers can browse multiple stores, search and add products to their carts with ease, while businesses can set up an online website quickly and efficiently, allowing for end-to-end commerce website flows.
One of the biggest advantages of using HCL Commerce is the ability to replace legacy e-commerce platforms with pre-built stores and multiple extended sites for different businesses. The software helps manage promotions, integrate a stable website with many other applications, and provides valuable information on-the-fly for targeted sales. It also provides Virtual Portals for easy implementation and testing before production. Additionally, HCL Commerce is used to manage merchandising, inventory, data analysis, and customer engagement. Furthermore, it helps businesses expand their online presence, optimize customer segmentation and retention strategies while solving site stability and scalability issues. Overall, HCL Commerce offers an all-encompassing solution for businesses looking to improve their e-commerce operations.
User-friendly interface: Many users have praised the user interface of HCL Commerce, stating that it is easy to use and navigate. They appreciate its intuitive design, which allows for quick task completion without requiring extensive training or technical knowledge.
Responsive customer support: Customers have found the customer support team helpful and responsive. Several reviewers have stated that the support team was knowledgeable and provided prompt assistance whenever required. This has been especially beneficial for new users who may require additional guidance while getting started with the platform.
Scalability: The ability to scale up operations as a business grows has been appreciated by many users of HCL Commerce. Several reviewers noted that the platform can handle large volumes of transactions, making it suitable for businesses of all sizes. Users also appreciate the flexibility of the platform, which allows them to customize features and functionality to meet their specific needs.
Difficult to Use: Several users have expressed that HCL Commerce is difficult to use, requiring a steep learning curve. Many reviewers find the interface confusing and unintuitive, contributing to frustrations when trying to perform simple tasks or more in-depth operations. The OOTB experience is not usable, and many functions are not explicitly documented, leading to time-consuming research.
Expensive Pricing: Some users believe that the pricing policy for HCL Commerce is too high for small businesses and desire more affordable options. IBM support is required, which adds another expense layer on top of the already expensive licensing costs. Reviewers state that the pricing does not work for most of their clients and limits the ability to obtain a high market share.
Complexity: Multiple reviewers expressed concerns about the complexity of HCL Commerce's platform. Several users found integrating with external marketing and analytics solutions challenging due to lack of plugins such as PayPal, Groupon, shopping feeds or Amazon. Additionally, some reviewers were concerned about technical challenges like difficulties in integrating with Watson Commerce or problems with content manager slowness.