Hecttor

Hecttor AI is a technology that fixes fast and unclear speech in real time. Built for contact center agents, Hecttor aims to transform messy, emotional, and fast-paced customer speech into clear, understandable conversations — instantly and without disrupting workflows.

Core Capabilities:

• Real-Time Speech Speed Adjustment: Slows down rapid customer speech without distorting natural voice quality.
• Voice Boost and Audio Enhancement: Amplifies low-volume voices and normalizes speech levels
• Natural and Transparent Output: Preserves the speaker’s original tone, emotion, and clarity while making speech easier to process.
• On-Device, Low-Latency Processing: All operations happen directly on the agent’s machine — ensuring real-time performance, zero cloud dependency, and maximum security.
• Integration: Works with existing telephony and CRM platforms. No new hardware. No changes to agent workflows.

Value Proposition

• Reduces Average Handling Time (AHT)
• Increases First Call Resolution (FCR)
• Improves Customer Satisfaction (CSAT)
• Lowers abandonment rates

Enterprise-Grade Security

• Fully On-Device Audio Processing: Voice data never leaves the agent’s machine.
• SOC 2 Type 2 Certified: Designed for enterprise-grade privacy, security, and compliance.
• Zero Data Storage, Zero Cloud Transmission: Audio is processed live and cleared immediately after each call.

The challenge of fast, messy customer speech is no secret. For contact centers, Hecttor, aims to make calls faster, clearer, and more human.