HEINZELMANN

The HEINZELMANN Service.Desk is a full-service management system designed to support employees in organizing and processing inquiries, problems, or requirements within a company. According to the vendor, it is suitable for small, medium, and large businesses across various professions and industries, including IT departments, Human Resources, Facility Management, Customer Care, and E-government.

Key Features

Helpdesk Software: The HEINZELMANN Service.Desk provides a management system for organizing and processing inquiries, problems, or requirements within a company. It allows users to record faults, errors, service requests, or tasks in service and error tickets. According to the vendor, the system can be configured to map individual processes and needs, supporting various departments such as IT, HR, Facility Management, and Customer Care.

IT service software: The HEINZELMANN Service.Desk is a software solution that enables organizations to manage and track IT service requests, incidents, problems, and changes. According to the vendor, it supports ITIL processes and can be customized to meet specific organizational needs. The software includes features such as incident management, problem management, change management, release management, and configuration management.

Issue tracking software: The HEINZELMANN Service.Desk serves as an issue tracking software, allowing users to track and manage various types of issues, including bugs, feature requests, and workshop tickets. It offers customizable ticket forms and user-defined fields to capture relevant information. According to the vendor, the software supports workflows and notifications to ensure timely issue resolution. It also includes a knowledge base management system for storing and sharing information on issue resolution.

Service desk software: The HEINZELMANN Service.Desk functions as a service desk software, providing support to customers or internal users. It offers a self-service portal for users to submit and track their requests. The software includes ticket management features like automated routing, email integration, and real-time chat. According to the vendor, it supports multi-channel communication and compliance with service level agreements (SLAs). Additionally, it includes a knowledge base management system for self-help resources.

IT service management: The HEINZELMANN Service.Desk is a comprehensive IT service management solution that helps organizations streamline their IT service processes. According to the vendor, it supports ITIL and ISIS12 standards, providing pre-defined process templates and workflows. The software includes features such as incident management, problem management, change management, release management, and availability management. It also offers IT asset management capabilities for tracking and managing IT assets, contracts, licenses, and costs.