Helppier

Helppier is a knowledge management and customer support tool designed to assist businesses of various sizes in managing, sharing, and finding information in real-time. According to the vendor, this versatile platform is suitable for small to large-sized companies across different industries. It is utilized by professionals such as CEOs, founders, product managers, marketers, customer success managers, customer support teams, sales teams, training and onboarding teams, human resources departments, and IT departments.

Key Features

Automate User Onboarding: According to the vendor, Helppier allows users to create interactive user guides, tooltips, and in-app messages to facilitate the onboarding process for new users. This feature is said to potentially reduce the time and resources spent on support calls by providing self-service onboarding materials.

Reduce costs with Support: The vendor claims that Helppier provides in-app messages and tutorial videos to assist users and potentially reduce the number of support tickets. This feature aims to improve response time and customer satisfaction by offering self-service support options.

Improve Product Marketing: According to the vendor, Helppier enables users to engage with their audience through in-app messages, pop-ups, and banners, promoting new features, updates, and special offers. The vendor suggests that this feature can increase user engagement and product adoption through targeted marketing messages.

Speed up Staff Training: The vendor states that Helppier's user guides and tutorials can be utilized to train employees on internal platforms and processes. This feature is said to potentially improve productivity and reduce employee turnover by providing on-demand training resources.

User Guides & Messages: Helppier allows users to create interactive user guides and in-app messages to assist users in navigating websites or web applications. The vendor claims that the appearance and behavior of these guides can be customized to match the branding and user experience.

Templates Library: Helppier provides access to a library of ready-to-use templates for user guides, tooltips, pop-ups, banners, and more. According to the vendor, this feature aims to save time and effort by starting with pre-designed templates that can be customized to fit specific needs.

Tutorial Videos: The vendor states that users can record tutorial videos on top of their web applications to answer common questions and provide step-by-step instructions. These user guides can also be exported into tutorial videos and shared with users online or offline.

Embed Tool: Helppier offers an easy way to add its user onboarding tool to websites or web applications. The vendor claims that Helppier can be seamlessly integrated into existing platforms without the need for extensive coding.

Integrations: According to the vendor, Helppier can be integrated with other tools and platforms such as Canva for easy design customization. This feature aims to enhance functionality and streamline workflows.