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HelpSite has become a go-to tool for users who need to create an efficient and clean article management system. This solution has helped …
Overview
What is HelpSite?
HelpSite is a simple service to helps setup a support center, or "help site". HelpSite gives: 1) a support site with FAQs and knowledge base. 2) A contact form that auto-suggests articles as someone types their message. 3) A search…
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What is HelpSite?
HelpSite is a simple service to helps setup a support center, or "help site". HelpSite gives: 1) a support site with FAQs and knowledge base. 2) A contact form that auto-suggests articles as someone types their message. 3) A search box that works like magic to find relevant helpful articles.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user…
Product Details
- About
- Tech Details
What is HelpSite?
HelpSite Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
HelpSite has become a go-to tool for users who need to create an efficient and clean article management system. This solution has helped users significantly boost productivity levels with an easily accessible and customizable archive of knowledge articles. The product's interface design supports a minimalist approach, allowing users to set up and manage sites quickly.
Another problem solved by HelpSite is the issue of responding to customer inquiries in real-time, regardless of location or time zone differences. With this product, companies are better equipped to deploy a comprehensive knowledge base solution that adheres to their needs. Customer support staff can efficiently respond to customer issues through well-organized articles containing multimedia elements such as images and videos.
HelpSite has been used by businesses as an effective FAQ site solution that has been linked with a 30% reduction in support cases in the first year in the UK. It helps companies organize policies and procedures, providing easy access for staff across various locations. Users find HelpSite's user interface quite impressive, enabling quick updates or additions to existing policies while incorporating different fonts, colors, graphics, and tables.
The product's versatility enables its implementation as a management tool for help pages for products, making it an excellent resource for businesses of all sizes. Customers use HelpSite extensively when looking for additional help on products and find its user-friendly interface quite intuitive. Overall, customers have found their experience with HelpSite to be positive due mainly to prompt and helpful customer service via email when required.
Intuitive Layout: Users have consistently praised HelpSite for its intuitive and easy-to-navigate layout. Several reviewers have noted that the platform's user interface makes content management a breeze, even for non-technical users.
Excellent Customer Support: Many customers have reported receiving excellent customer support from HelpSite's team. Reviewers note that response times are fast and the assistance provided is helpful in resolving any issues they encounter with the platform.
Great Value: Numerous reviewers have highlighted the great value offered by HelpSite's free plan, which covers most of what new founders need without limiting the number of articles or help material that can be published. This feature has been particularly appreciated by small business owners who cannot afford to invest much in software tools.
Outdated Interface: Some users have criticized the outdated user interface of HelpSite, stating that it needs a refresh. Additionally, they find the internal side cramped and difficult to redesign for individual websites.
Integration Issues: Many users have found integrating HelpSite with other platforms like Intercom or support emails to be complicated and non-intuitive. They feel that linking to help articles from other places could be improved.
Lack of Flexibility in Categorizing Articles: Several reviewers are frustrated by the lack of flexibility in categorizing articles on public HelpSite pages. They would like more options for categorization and the ability to put articles under multiple categories.