Name: HelpSite
Author: HelpSite

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Document360

Kovai.co

Asana

Basecamp

37 Signals

Notion

Notion Labs, Inc

Slite

Zoho Projects

Zoho

RWS Tridion Sites

RWS Group

Freshdesk

Freshworks Inc

WordPress

Automattic

ONCE Campfire

### Content Management
Reviewers seem to have varying opinions on HelpSite's content management capabilities. Some users appreciate the ease of onboarding, the simplicity in layout, and the option for free usage until all content is ready. They find it convenient for putting up tutorials and support sites without the need for programming skills. However, others express a desire for improvements such as better UI customization and a more visually appealing interface. Despite these mixed reviews, HelpSite's content management functionality appears to cater to a range of user needs, offering a balance between simplicity and customization options.

### Knowledge Base Structure
Opinions vary on HelpSite's knowledge base structure capabilities, particularly in relation to categories and the usefulness of its knowledge base. Users appreciate the ease of setup and the efficiency of the full-text search feature, which enhances the overall user experience. However, there are consistent requests for more customization options, improved front-end design, and enhanced categorization flexibility. Some users feel that the page layout and the display of categories and articles could be better optimized for a more intuitive navigation experience. Despite these mixed opinions, the general consensus is that HelpSite's knowledge base structure has room for improvement to better meet the diverse needs of its users.

### Implementation and Setup
Users appreciate HelpSite's ease of setup and the ability to customize templates to align with their brand. While some users wish for more front-end customization options and enhanced analytics features, the overall consensus is positive regarding the simplicity and cost-effectiveness of HelpSite's setup process. The platform's capability to create exclusive user groups with ease and provide a user-friendly interface for content consumption has garnered favorable feedback from users.

### User Interface and Experience
Users generally praise HelpSite's intuitive user interface and user-friendly design. They appreciate the simplicity in layout and the modern feel it offers. However, some users express a desire for a more updated and visually appealing interface, suggesting that a UI refresh could enhance the overall user experience. Despite this, the consensus remains positive regarding HelpSite's user interface and experience capabilities, with users finding it easy to navigate and utilize for their content management needs.

### Customization and Design
Users generally appreciate HelpSite's user-friendly customization options and design features. While some users find the customization capabilities to be somewhat limited, others praise the platform for its ease of use and the ability to apply their own branding elements. The availability of custom domains and the straightforward CSS customization process are highlighted as positive aspects by many reviewers. However, there are suggestions for improvements, such as the need for a UI refresh to modernize the overall look and feel of the platform. Despite some mixed opinions, HelpSite's customization and design functionalities seem to cater well to users' varying needs and preferences.

### Search Functionality
User feedback on HelpSite's search functionality is varied, with some praising its efficiency and others suggesting room for improvement. While some users appreciate the speed and accuracy of the search feature, others find it lacking in customization options. The ability to keyword each entry is highlighted as a helpful feature for quick access to relevant information, but some users express a desire for more advanced search capabilities. Despite mixed opinions, the search functionality on HelpSite seems to generally meet the basic needs of users, providing a centralized location for accessing a wide range of training documentation and articles.

### Security and Accessibility
Users appreciate HelpSite's robust security measures, particularly the SSL protection that ensures data confidentiality. The platform's accessibility features also receive praise for simplifying the process of sharing and updating organizational knowledge. Reviewers highlight the ease of setting up user groups and granting exclusive access, making information readily available to designated individuals. Additionally, the straightforward end-user interface enhances readability for all staff members, contributing to a positive overall experience with HelpSite's security and accessibility functionalities.

### Multimedia and File Handling
Users appreciate HelpSite's ease of use in adding and managing multimedia content, particularly videos. The ability to upload various media types and embed videos effortlessly is highlighted as a strong point. Some users express a desire for enhanced video resizing options and the ability to upload larger video files in the future. Despite minor concerns, HelpSite's multimedia and file handling functionalities receive positive feedback overall for their user-friendliness and feature-rich offerings.

HelpSite has become a go-to tool for users who need to create an efficient and clean article management system. This solution has helped users significantly boost productivity levels with an easily accessible and customizable archive of knowledge articles. The product's interface design supports a minimalist approach, allowing users to set up and manage sites quickly.

Another problem solved by HelpSite is the issue of responding to customer inquiries in real-time, regardless of location or time zone differences. With this product, companies are better equipped to deploy a comprehensive knowledge base solution that adheres to their needs. Customer support staff can efficiently respond to customer issues through well-organized articles containing multimedia elements such as images and videos.

HelpSite has been used by businesses as an effective FAQ site solution that has been linked with a 30% reduction in support cases in the first year in the UK. It helps companies organize policies and procedures, providing easy access for staff across various locations. Users find HelpSite's user interface quite impressive, enabling quick updates or additions to existing policies while incorporating different fonts, colors, graphics, and tables.

The product's versatility enables its implementation as a management tool for help pages for products, making it an excellent resource for businesses of all sizes. Customers use HelpSite extensively when looking for additional help on products and find its user-friendly interface quite intuitive. Overall, customers have found their experience with HelpSite to be positive due mainly to prompt and helpful customer service via email when required.

Intuitive Layout: Users have consistently praised HelpSite for its intuitive and easy-to-navigate layout. Several reviewers have noted that the platform's user interface makes content management a breeze, even for non-technical users.

Excellent Customer Support: Many customers have reported receiving excellent customer support from HelpSite's team. Reviewers note that response times are fast and the assistance provided is helpful in resolving any issues they encounter with the platform.

Great Value: Numerous reviewers have highlighted the great value offered by HelpSite's free plan, which covers most of what new founders need without limiting the number of articles or help material that can be published. This feature has been particularly appreciated by small business owners who cannot afford to invest much in software tools.

Outdated Interface: Some users have criticized the outdated user interface of HelpSite, stating that it needs a refresh. Additionally, they find the internal side cramped and difficult to redesign for individual websites.

Integration Issues: Many users have found integrating HelpSite with other platforms like Intercom or support emails to be complicated and non-intuitive. They feel that linking to help articles from other places could be improved.

Lack of Flexibility in Categorizing Articles: Several reviewers are frustrated by the lack of flexibility in categorizing articles on public HelpSite pages. They would like more options for categorization and the ability to put articles under multiple categories.

HelpSite is a simple service to helps setup a support center, or "help site"​.  HelpSite gives: 
1) a support site with FAQs and knowledge base.
2) A contact form that auto-suggests articles as someone types their message. 
3) A search box that works like magic to find relevant helpful articles.

Microsoft's SharePoint is an Intranet solution that enables users to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and collaborate across the organization.

Plan 1

Plan 2

Office 365 E3

Microsoft SharePoint

Basic

Bloomfire

HelpSite

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Knowledge Management Systems

HelpSite

Overview

What is HelpSite?