Name: HERO Hosted PBX
Author: Dialexia

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Document Generation

Visitor Management

Visual Collaboration

Workflow

Enterprise

Accounting

Financial Close

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Application Lifecycle Management (ALM)

Change and Configuration Management

Cloud Storage

Data Fabric

Database Performance Monitoring

Dynamic Application Security Testing (DAST)

Email Encryption

Fraud Detection

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Observability

SaaS Management

Software-Defined WAN

Virtual Desktop Infrastructure (VDI)

Web Application Firewalls

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Computer-Assisted Translation

Consumer Ratings & Reviews

Content Management

Data Management

Email Marketing

Marketing Automation

Online Reputation Management

Public Relations (PR)

Real-Time Interaction Management

Screen and Video Capture

Social Media Management

Social Media Publishing

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Point of Sale

eCommerce

Sales

Insider Risk Management

Secure Service Edge (SSE)

Security

3D Modeling

Equation Editors

Forestry

Legal Research

Municipal

Utilities

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Talkdesk

Google Hangouts (Classic)

Discontinued Products

RingEX

RingCentral

GoTo Connect

GoTo (formerly LogMeIn)

Nextiva

Google Voice

Google

Fuze

Cisco Unified Communications Manager (Call Manager)

Cisco

NetFortris (discontinued)

Aircall

HERO Hosted PBX is a telephony and VoIP software solution from Dialexia.

Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

CX Cloud Digital Essentials

CX Cloud Voice Essentials

CX Cloud Elite

Industry Experience Clouds

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work

HERO Hosted PBX

Get a free copy of the Buyer's Guide to VoIP for tips, advice, and product info.

Need help deciding which VoIP provider is best for you?

Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Dialexia

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

VoIP Providers

HERO Hosted PBX

Overview

What is HERO Hosted PBX?