Hook

Hook enables businesses to grow revenue from their customers using data, by helping revenue teams forecast their growth, focus their time and act faster. Hook monitors all aspects of how customers engage with the internal CS team and product to know when things are going well, and when things aren't going as expected.

Hook helps teams to take action by triggering engagement through emails and nudges, and measuring what works. The Hook agent Echo sees churn risk early by listening to what customers say, watching how they use a product, and understanding usage patterns. Through predictive machine learning, Hook aims to take the guesswork out of the day to day tasks of maintaining customer accounts.