Hop CRM

Hop CRM is a software solution designed to help businesses effectively manage their customer relationships. It offers modules for prospecting, marketing, quotes and invoices, helpdesk, and e-commerce. According to the vendor, Hop CRM is aimed at small to medium-sized businesses and caters to a range of professions and industries including sales and business development, marketing and advertising, customer service and support, e-commerce and online retail, as well as professional services.

Key Features

Prospection: According to the vendor, Hop CRM allows users to capture and manage key elements of business deals, track sales process statuses, qualify deals based on criteria, and effectively manage resellers and partners.

Marketing: The vendor claims that Hop CRM enables users to create and manage custom segments, conduct personalized email campaigns, utilize marketing automation capabilities, and measure customer satisfaction through Net Promoter Score (NPS) surveys.

Devis-Facture (Quotes-Invoices): Hop CRM allows users to generate various types of documents, seamlessly transform quotes into delivery notes and invoices, track payments, and customize generated documents to match branding, according to the vendor.

Helpdesk: The vendor states that Hop CRM provides multichannel support, consolidates ticket view with full interaction history, saves time with predefined responses, and offers comprehensive statistics and reporting for customer support monitoring and improvement.

E-commerce: According to the vendor, Hop CRM helps users recover abandoned carts through automated email campaigns, enables multichannel customer communication, provides a 360° order view with customer information, and offers integrated web marketing functionalities.