Name: Hybrid.Chat
Price: 29 USD
Author: Smarter.codes

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Continuous Integration

Cross-Browser Testing

PHP Frameworks

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Environmental, Social, and Governance (ESG)

Knowledge Management

Enterprise

Accounting

CTRM

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

AIOps

Application Server

Cloud Management

Cloud Storage

Container Security

Cybersecurity Consulting

Data Center Backup

Data Center Cooling

Database-as-a-Service (DBaaS)

DevOps

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Managed DNS

Managed Security Service

Mobile Data Security

Network Performance Monitoring

Requirements Management

Software Composition Analysis (SCA)

Unified Communications Monitoring

Value-Added Resellers (VARs)

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Deliverability

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales Incentive Compensation Management

Sales

Virtualization Security

Security

Apparel

Healthcare Learning Management

Mental Health

Practice Management

Text Analysis

Vertical-Specific

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Hybrid.Chat, developed by Smarter.Codes, is an omnichannel conversational AI chatbot platform designed to facilitate real-time customer engagement across various messaging channels. This software solution is positioned as suitable for businesses of all sizes, from small startups to large enterprises. According to the vendor, professionals and industries such as customer service representatives, sales and marketing professionals, e-commerce businesses, universities, and recruitment agencies can benefit from the customer support, lead generation, and automation capabilities offered by Hybrid.Chat.

## Key Features

**Slack Live Chat**: According to the vendor, businesses can engage with customers directly from Slack and convert leads on various messaging channels using chatbots. The platform offers seamless integration with Slack for real-time customer support and collaboration with team members during customer interactions.

**Mattermost Live Chat**: The vendor states that businesses can engage with customers directly from Mattermost and convert leads on multiple messaging channels using chatbots. They claim that the integration with Mattermost enables real-time customer support and collaboration with team members.

**PPC Landing Pages**: According to the vendor, Hybrid.Chat allows businesses to create conversational landing pages for PPC campaigns. The platform aims to engage visitors with tailored content and automate lead generation and qualification through chatbots, potentially increasing conversion rates.

**FBMessenger Chatbot**: The vendor claims that businesses can build customizable chatbots for Facebook Messenger to generate and qualify leads through automated conversations. They state that the chatbot can provide 24/7 customer support and answer frequently asked questions seamlessly through Facebook Messenger.

**SMS Live Chatbot**: According to the vendor, Hybrid.Chat enables businesses to automate customer support and lead generation through SMS chatbots. They state that businesses can send automatic replies, engage customers 24/7, and qualify leads while reducing support costs and improving customer satisfaction.

**Whatsapp Chatbot**: The vendor claims that businesses can build customizable chatbots for WhatsApp to generate leads and assist clients 24/7. They state that the chatbot can automate customer service, reduce support costs, and provide a convenient user experience through seamless integration with WhatsApp.

**WordPress Plugin**: According to the vendor, businesses can easily integrate chatbot functionality into their WordPress websites. They claim that the platform allows businesses to engage visitors, convert leads through live chat and chatbots, and provide personalized recommendations and support 24/7 while seamlessly integrating with existing plugins and themes.

**Lead Generation Chatbots**: The vendor states that Hybrid.Chat enables businesses to automate lead generation and qualification through chatbots. They claim that businesses can capture and store lead data in their CRM or export it to a spreadsheet, engage with potential customers, and provide personalized recommendations to increase conversion rates and improve customer acquisition.

**E-Commerce Chatbots**: According to the vendor, Hybrid.Chat aims to improve customer experience and increase sales in e-commerce businesses. They state that the chatbot can provide product recommendations, answer frequently asked questions, assist with purchases, automate order notifications, shipment details, and delivery updates to potentially reduce cart abandonment and increase customer satisfaction.

**University Chatbots**: The vendor claims that Hybrid.Chat can automate student inquiries and provide information about courses and programs. They state that the chatbot can answer frequently asked questions, provide personalized assistance to prospective students, schedule appointments, and provide campus tour information to potentially improve student engagement and streamline administrative processes.

Basic

Free Forever

CRM Bundle

ActiveCampaign is presented as an AI-first marketing platform for marketers, agencies, and entrepreneurs. It uses Active Intelligence for goal-aware automation and personalized experiences across email, SMS, and WhatsApp. ActiveCampaign integrates with 950+ apps and generates insights to optimize every workflow.

Starter

Plus

ActiveCampaign

Hybrid.Chat

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Smarter.codes

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Hybrid.Chat

Overview

What is Hybrid.Chat?