Name: I'm OnCall
Price: 299.95 USD
Author: 01 Communique

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

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I'm OnCall by 01 Communique Laboratory Inc. is a secure online help desk software designed to enable organizations to provide remote support to their customers over the internet. This software is suitable for businesses of all sizes and is utilized by various professions and industries, including IT support professionals, customer service representatives, managed service providers, software companies, and e-commerce businesses.

## Key Features

**Remote Support with a Secured Channel**: According to the vendor, I'm OnCall allows organizations to offer remote support to their customers over the internet by providing a secure channel for remote diagnostic and troubleshooting of customer computers.

**Live-Chat Support**: The vendor claims that I'm OnCall offers live chat support functionality. Private URLs are provided for embedding a live chat button on the organization's website, allowing customers to easily request to chat with an agent.

**Temporary Connection without Pre-installed Software**: According to the vendor, I'm OnCall allows support agents to establish temporary connections to customer computers without requiring any pre-installed software. This feature aims to enable quick and efficient resolution of technical issues without complex setup processes.

**Remote Access from Anywhere**: The vendor states that I'm OnCall enables support agents to log in from anywhere in the world to provide remote support. This eliminates the need for agents to be physically present at the customer's location, potentially saving time and travel costs.

**Customizable Live Chat Button**: According to the vendor, I'm OnCall provides organizations with the ability to customize the appearance and placement of the live chat button on their website. This allows businesses to align the button with their branding and design preferences.

**Secure Communication**: The vendor claims that I'm OnCall ensures secure communication between support agents and customers. All communication channels, including live chat and remote control sessions, are encrypted to protect sensitive information.

**Multi-platform Support**: According to the vendor, I'm OnCall is compatible with multiple platforms, including Windows, Mac, iOS, and Android. Support agents and customers can access the software from their preferred devices, providing flexibility and convenience.

**Multi-language Support**: The vendor states that I'm OnCall offers multi-language support to cater to a global customer base. Support agents and customers can communicate in their preferred languages, potentially eliminating language barriers.

**Reporting and Analytics**: According to the vendor, I'm OnCall provides reporting and analytics features to track and analyze support activities. Organizations can generate reports on various metrics, such as chat volume, response times, and customer satisfaction.

**Two-Factor Authentication**: The vendor claims that I'm OnCall supports two-factor authentication, adding an extra layer of security to the login process. Users can enable two-factor authentication using Google Authenticator One-Time Password (OTP).

Basic

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Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

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I'm OnCall

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

01 Communique

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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What is I'm OnCall?