Name: i2x
Author: i2x

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Document Generation

Visitor Management

Visual Collaboration

Workflow

Enterprise

Accounting

Financial Close

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Application Lifecycle Management (ALM)

Change and Configuration Management

Cloud Storage

Data Fabric

Database Performance Monitoring

Dynamic Application Security Testing (DAST)

Email Encryption

Fraud Detection

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Observability

SaaS Management

Software-Defined WAN

Virtual Desktop Infrastructure (VDI)

Web Application Firewalls

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Computer-Assisted Translation

Consumer Ratings & Reviews

Content Management

Data Management

Email Marketing

Marketing Automation

Online Reputation Management

Public Relations (PR)

Real-Time Interaction Management

Screen and Video Capture

Social Media Management

Social Media Publishing

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Point of Sale

eCommerce

Sales

Insider Risk Management

Secure Service Edge (SSE)

Security

3D Modeling

Equation Editors

Forestry

Legal Research

Municipal

Utilities

Vertical-Specific

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i2x is an AI-powered communication analysis and coaching platform designed to enhance telephone conversations. According to the vendor, it caters to businesses of various sizes and is utilized by sales professionals, customer service representatives, call center agents, telemarketers, and support teams across different industries.

## Key Features

**Real-time speech recognition**: According to the vendor, i2x offers real-time speech recognition during phone calls, recording all calls and providing real-time transcripts. The speech recognition technology analyzes volume, tone, speech ratio, pauses, words, phrases, and speed, allowing for immediate analysis and feedback during phone conversations.

**Comprehensive analysis**: The vendor claims that i2x provides comprehensive analysis of the quality and performance of all calls, with post-call analytics and automated reports. This feature aims to identify areas for improvement and track progress over time.

**Digital real-time coaching**: The vendor states that i2x includes a digital real-time coach that supports agents live during phone conversations, providing direct feedback and continuous support. This feature is claimed to increase coaching efficiency and help agents gain confidence and improve their communication skills.

**Improved agent performance**: According to the vendor, i2x, with the support of the digital real-time coach, enables agents to receive immediate feedback and continuous guidance, aiming to enhance their performance in real-time. It is said to increase agent confidence and improve their ability to handle customer interactions effectively.

**Agent onboarding and training**: The vendor asserts that i2x facilitates faster agent onboarding and training by providing immediate recommendations for training and coaching based on call analysis. This feature is claimed to shorten the basic training period for customer service representatives and ensure a smoother transition for new agents.

Growth

Accelerator

Clari Copilot

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i2x

Overview

What is i2x?