i2x

i2x is an AI-powered communication analysis and coaching platform designed to enhance telephone conversations. According to the vendor, it caters to businesses of various sizes and is utilized by sales professionals, customer service representatives, call center agents, telemarketers, and support teams across different industries.

Key Features

Real-time speech recognition: According to the vendor, i2x offers real-time speech recognition during phone calls, recording all calls and providing real-time transcripts. The speech recognition technology analyzes volume, tone, speech ratio, pauses, words, phrases, and speed, allowing for immediate analysis and feedback during phone conversations.

Comprehensive analysis: The vendor claims that i2x provides comprehensive analysis of the quality and performance of all calls, with post-call analytics and automated reports. This feature aims to identify areas for improvement and track progress over time.

Digital real-time coaching: The vendor states that i2x includes a digital real-time coach that supports agents live during phone conversations, providing direct feedback and continuous support. This feature is claimed to increase coaching efficiency and help agents gain confidence and improve their communication skills.

Improved agent performance: According to the vendor, i2x, with the support of the digital real-time coach, enables agents to receive immediate feedback and continuous guidance, aiming to enhance their performance in real-time. It is said to increase agent confidence and improve their ability to handle customer interactions effectively.

Agent onboarding and training: The vendor asserts that i2x facilitates faster agent onboarding and training by providing immediate recommendations for training and coaching based on call analysis. This feature is claimed to shorten the basic training period for customer service representatives and ensure a smoother transition for new agents.