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IBM Apptio Reviews and Ratings

Rating: 8.7 out of 10
Score
8.7 out of 10

Community insights

TrustRadius Insights for IBM Apptio are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Navigation: Users have praised the platform for its intuitive interface and easy navigation, making it simple to access features and functionalities. The straightforward design allows users to quickly find what they need without getting lost in complex menus or options.

Data Visualization Features: Reviewers appreciate the robust data visualization tools that help in creating insightful reports and models tailored to specific business needs. The ability to present complex data in a visually appealing manner aids in better understanding trends and patterns for informed decision-making.

Cost Management Optimization: Customers value the platform's capabilities in optimizing cost management processes, including detailed expense tracking, cost transparency, and efficient financial planning functionalities. By providing clear insights into expenses and facilitating budgeting tasks, the platform enables businesses to make strategic financial decisions effectively.

Reviews

254 Reviews

Videos

Apptio IT decision making tool

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Resource allocation to understand the utilisation as well as capacity in the team

Pros

  • Allocating resources
  • Project management spm
  • Dashboard to see the utilisation

Cons

  • Performance
  • Calculations to push tomprod

Likelihood to Recommend

Vetted Review
IBM Apptio
15 years of experience

IBM Apptio

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use IBM Apptio to recharge monthly invoices by user to Business Inits. We also do our yearly MTP and quarterly LE budgets. We feed this info back to EIT SLT and BUs.

Pros

  • Easy to upload data as required
  • Easy to create formulas to get the data in the right format for recharge
  • Easily creates budgets and rolling forecasts

Cons

  • Can be slow when showing live demos

Likelihood to Recommend

Easy to do the recharge we require, which was completely manual before IBM Apptio. Budget creation was in Excel with many issues and bugs.

Cost driven conversations to Value driven conversations

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Cost Transparency and TCO for the Product and platform model that we are adapting to.

Pros

  • Cost transparency
  • Cloud costs
  • Allocations

Cons

  • Allocations
  • Shared costs
  • Cost centre to tower mappings

Likelihood to Recommend

Wonderful product for TBM implementation, which also needs a few enhancements to the current industry.

IBM Apptio review

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Used for Cloud billing

Pros

  • Processing of data
  • Rules to allocate costs
  • Summary information

Cons

  • Slow processing time
  • Complex layout

Likelihood to Recommend

Great for allocating costs to business units

Vetted Review
IBM Apptio
5 years of experience

Accelerating decision making

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Accelerate budget cycle with IT planning, build defensible TCO and bring billing agility (helps with pay per use model)

Pros

  • Multi-dimensional views
  • Data quality follow-up
  • Validation tracking

Cons

  • Reporting UI is cumbersome for admin
  • Model report limited to monthly metric (missing YTD, FY) to follow fallout

Likelihood to Recommend

Explain to solution owners visually how costs flow from cost source to business units

Vetted Review
IBM Apptio
1 year of experience

Apptio Review

Rating: 7 out of 10

Use Cases and Deployment Scope

Actuals Overview for Projects and Services with Cost Transparency and Billing for Service charging

Pros

  • Billing details
  • Allocation of costs

Cons

  • Cash Out View
  • more flexibility in finance layer for costumized reports

Likelihood to Recommend

Customized reports, but not so flexible in costs views without full allocation

Vetted Review
IBM Apptio
5 years of experience

Apptio Review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We currently use Targetprocess and Apptio One. Our current scope is to provide the business with transparency on cost, forecast and budget along with workforce management and product portfolio to have an holistic view on what is happening in IT and what we are spending on.

Pros

  • Clean user friendly interface
  • Community Support

Cons

  • More visualizations for dashboards
  • Easier access to content in the community

Likelihood to Recommend

The Apptio toolset is fantastic in some areas at data relationships and modelling, but could do with improving its interface in Target process around mapping data from the different products

Vetted Review
IBM Apptio
7 years of experience

IBM Apptio 1 year in

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are using cost transparency and have started to implement IT Planning. We are looking to provide a greater level of transparency for the business on our IT costs and to gain greater control over our budgeting and forecasting.

Pros

  • Bringing multiple datasets together
  • Bespoke and out of the box reporting
  • Data integrations to finance and hr tooling

Cons

  • The UI is dated and would benefit from an upgrade
  • The UI across Apptio products should be the same
  • Integration of common language AI

Likelihood to Recommend

I've not seen another tool on the market that can bring costing data and people data together in a seamless way.

Support

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We are using Apptio more as dashboard for various cost analyses, for cost allocation reporting and for planning the future costs.

1. Graphs - One of the challenges is that we don't have waterfall charts in ApptioOne cost.

2. Comparison - We would like to compare planning data with actual cost by choosing one or more forecast plans. At this moment we can upload only one forecast plan from the Planning platform to the Cost platform.

3. KPI - It would be nice to have more KPIs or possibility to choose what we would like to see in it, while we are making input in our plans.

4. Target plan KPI. We would like to have possibility to upload Targets in to the planning. There is an option to enter the Targets, but not to upload it. We would like to use it in KPI cell while we are making input in our plans.

Pros

  • Customer service
  • Supporting with an issues
  • Fast reaction into requests

Cons

  • Graphs

Likelihood to Recommend

Expaind few of them in the first question

Vetted Review
IBM Apptio
2 years of experience

Nice review

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We are using Costing and planning modules. Main issues are with reporting, visualizations and for planning part Labor planning is very inconvenient due to separate tabs for existing and planned, users have to jump between these tabs, don't have combined view of actual and planned FTEs in one sheet.

Pros

  • Data transparency
  • self service works well for deep dive

Cons

  • Reporting
  • Visualization
  • planning

Likelihood to Recommend

System has issues mentioned below

Video reviews