TrustRadius Insights
iConnect POS has made every business task easier for its users, from creating and managing customer profiles to controlling inventory, …
Overview
What is iConnect POS?
iConnect POS is a web based & iPad POS for retail, food service, beauty, and other industry professionals. In addition to its robust point of sale functionality, iConnect includes the following features: Customer Relationship Management, Employee Management, Real-time Inventory Tracking, Full Appointment Booking, Message Center, Look…
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What is iConnect POS?
iConnect POS is a web based & iPad POS for retail, food service, beauty, and other industry professionals. In addition to its robust point of sale functionality, iConnect includes the following features: Customer Relationship Management, Employee Management, Real-time Inventory…
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- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is iConnect POS?
iConnect POS is a web based & iPad POS for retail, food service, beauty, and other industry professionals. In addition to its robust point of sale functionality, iConnect includes the following features: Customer Relationship Management, Employee Management, Real-time Inventory Tracking, Full Appointment Booking, Message Center, Look Book, Extensive Reporting, etc. The app is available online or from the Apple App Store, with a 15-day free trial.
iConnect POS Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
iConnect POS has made every business task easier for its users, from creating and managing customer profiles to controlling inventory, sales, and transactions. The software's excellent inventory management system is particularly useful for retailers who require accuracy in their stock records. Users have reported that the system provides efficient and accurate sales records at all times. However, some users have experienced discrepancies in their sales records, which have caused concerns about the system's reliability.
Despite the occasional issue with discrepancies, iConnect POS has been described as a surprisingly easy-to-use system that is customizable to a company's products and services. Pulling reports from the software is effortless, which helps managers keep track of important data without much hassle. The cloud-based software is also very portable and comes equipped with a free companion iPad app. It is a full-featured but cost-effective solution for businesses looking to streamline their POS operations without breaking the bank.
While feedback regarding the customer service received has been mixed, users agree that the developers listen to customers' needs and try to accommodate them. However, some users have reported unsatisfactory customer service experiences when encountering issues with the software. Additionally, there are some issues with gift cards, credit card payments, and syncing customers between devices that need improvement. Nonetheless, iConnect POS remains an ideal solution for companies looking for an inventory management-focused POS system that performs other essential tasks efficiently.
Inventory Management: Users appreciate the inventory management feature of iConnect POS, with many stating that it allows them to manage inventory from a single location without any hassles. The ease of keeping track of stock levels and making adjustments has helped users to streamline their operations.
Ease of Use: The software's simplicity and intuitive interface make it easy for users to navigate the system and perform tasks quickly. Many reviewers praised the clear icons used in iConnect POS, which eliminate confusion and reduce training time for new employees.
Loyalty Program: iConnect POS's loyalty program was highly valued by users, who found it to be an effective tool for tracking receipts from previous purchases and providing text marketing options to customers. Some users also appreciated the ability to customize rewards based on customer preferences.
Poor Customer Service: Some users have reported that customer service has been rude and unhelpful. This issue has been mentioned by several reviewers, who feel that the software's support team is not responsive to their needs.
High Price: The price of the software is high, which can be a deterrent for some businesses. Several users have expressed concern about the cost of iConnect POS, stating that it is more expensive than other similar products on the market.
Glitches and Instability: Some users have reported that the software crashes frequently, cannot handle moderate input, and is generally unstable. Several reviewers have complained about glitches in the system, lag time when using certain features, and an overall lack of reliability in iConnect POS.