Name: IDReset
Price: 28000 USD
Author: Interactive Northwest

Help Desk

Web and Video Conferencing

Customer Support

No-Code Development

Development

Admissions and Enrollment

School Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enterprise Content Management

Manufacturing Execution

PDF Editors

Privacy Policy Generators

Statistical Analysis

Visitor Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Cloud Storage

Complex Event Processing

Composable Infrastructure

Configuration Management Databases

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Log Management

Network Operating Systems

Network Performance Monitoring

SIP Trunking

SOA Application Gateways

Telecom Expense Management (TEM)

Unified Communications Monitoring

Vendor Risk Management

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Channel Management

Content Management

Email Deliverability

Email Marketing

Employee Advocacy

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Social Commerce

Sales

Chargeback Management

Clinical Data Management

Construction Management

Fleet Management

Membership Management

Municipal

Online Fax

Restaurant POS

Roofing

Simulation

Text Analysis

Travel Agency

Warranty Management

Vertical-Specific

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IDReset is a self-service password reset application developed by Interactive Northwest, Inc. (INI) that enables users to independently reset their accounts via web or phone, reducing the reliance on helpdesk assistance. This versatile solution is designed to cater to organizations of all sizes, including small businesses and large enterprises. IDReset finds its application in various professions and industries, such as healthcare providers, financial institutions, government agencies, utilities, and insurance companies.

## Key Features

**Password Reset**: Users can independently reset their accounts via web or phone, reducing the need for helpdesk assistance. This feature enhances security by eliminating the need for agent involvement in the authentication process and provides users with 24/7 immediate access. Additionally, it helps organizations optimize their resources by reducing helpdesk calls by 20%-40% and freeing up helpdesk staff to focus on critical issues.

**Convenient Reset Interfaces**: IDReset offers voice, web, and mobile interfaces for password reset, allowing users to choose their preferred method. It seamlessly integrates with LDAP directories and custom databases for user authentication and ensures secure data storage through encryption and TLS support. The system allows for configurable password length and complexity, enhancing security, and provides the flexibility of individual or batch enrollment for user convenience.

**Two-Factor Authentication**: IDReset provides an additional layer of security through SMS-based two-factor authentication. This feature increases user confidence and satisfaction, implements best practices for risk mitigation, and supports threat, lockout, and success notifications for enhanced security monitoring.

**Integration with Backend Systems**: IDReset seamlessly integrates with LDAP directories and custom databases for user authentication. It enables smooth integration with backend payment processing services and agent desktop clients for real-time status updates. The system offers a user-friendly web administration interface for easy configuration and management and provides transactional reporting on a per-call basis for monitoring and analysis.

**Secure Payment Processing**: IDReset enables organizations to process customer payments securely without agent intervention, safeguarding sensitive financial data. It ensures compliance with contact center PCI standards and offers seamless integration with backend payment processing services. The system also provides an intuitive web administration interface for configuration and management.

**Caller Intent Identification**: IDReset aims to identify and anticipate caller intent in contact centers. By analyzing customer goals and categorizing them into well-defined "intents," it helps contact centers deliver personalized and efficient customer service.

**Improved Speech Recognition**: IDReset leverages advanced speech recognition technology to enhance the caller's experience. It uses automatic speech recognition (ASR) to accurately transcribe and understand customer speech, facilitating diverse and natural expression of customer intents.

**Natural Language Understanding**: IDReset incorporates natural language understanding (NLU) to comprehend and interpret customer requests. It goes beyond basic speech recognition, understanding the meaning and context behind customer queries. This results in more conversational interactions between customers and the system, leading to a seamless and intuitive experience.

**Intelligent Virtual Agents (IVAs)**: IDReset integrates with Intelligent Virtual Agents (IVAs) to handle customer interactions. These AI-powered virtual agents understand and respond to customer intents, enabling self-service and dynamic conversations.

**Continuous Learning**: IDReset continuously learns and adapts to evolving customer expressions of intent. By analyzing customer interactions and identifying patterns, the system improves its understanding of caller intent, ensuring it stays up-to-date with customer needs and preferences.

Basic

Avatier Identity Anywhere User Lifecycle Management

Avatier Identity Anywhere Password Management

Avatier Identity Anywhere Single Sign-On (SSO)

Avatier Identity Anywhere Access Governance

Avatier Identity Anywhere

OneLogin is an identity and access management (IAM) product from One Identity since the October 2021 acquisition, featuring single sign-on (SSO), multi-factor authentication, provisioning, cloud directory, and more.

Advanced (bundle)

Professional (bundle)

OneLogin by One Identity

IDReset

Identity Management (IdM) is essentially about creating, maintaining, and retiring individual enterprise accounts for IT security. Identity and Access Management (IAM) systems encompass this but also provide a framework that goes beyond digital identities to providing access to users in various roles in a relatively automated fashion for cost and efficiency, while yet presenting minimal risk to sensitive data or equipment, simultaneously creating an audit trail for lawful compliance. Depending on the implementation needed by the enterprise (i.e. who is logging in and to what largely determines this) these concerns can be somewhat, highly, or totally overlapping areas.

Making comparisons across suites of software and their vendors can be difficult as this apparently singular body of needs is  serviced by vendors in this area in a highly modular fashion who bridge gaps with strategic or technical partnerships and integrations.  But here "Identity Management" Software is defined as software which handles all or some of the tasks related to all of the above, which may be divided into:

-- Identity governance or provisioning (basically role management with workflow controls).

-- Access (authorization or restriction of access to certain information to certain persons across locations and systems).

 ...and the various methods of enabling rapid yet secure access like:

-- Single sign-on (SSO, describes the ability to login to the system once and only once, gaining access to all systems without need for logging in again via help from a server).

-- Multi-factor authentication (using multiple, independent components to gain access, a simple step to increase security, though at a cost of efficiency for each additional step).

-- Password management and self-help for password users.

-- Identity federation, related to SSO, access spanning system boundaries (e.g. cloud access).

-- Directory / User Repository Management for tracking of users with access, and

-- Security Analytics for auditing and compliance...

...and more. IAM software is most usually sold in a modular, configurable pieces-sold-separately fashion, where each module handles some but not all of these needs. Some of the strongest vendors in this area offer high specialization and strategic partnerships with other specializers while other established vendors, via both acquisitions and development, manage to cobble together comprehensive portfolios and subsume all the various needs under one grand suite of comprehensive IAM capabilities. Enterprises have gone both ways.


A later arriving area of identity management software that greatly up-prioritizes speed and ease of access over security is called by the vendors who specialize in it Customer Identity Management, which provides simple customer registration most often via Social Sign-On capability. This allows a user to instantaneously set up an account with a service provider merely by logging in via their preferred social network account; voila, the customer has (safe, limited) access, and the enterprise gains useful information about the potential customer in less than five seconds. While traditional Identity Management Systems offer the capability to do this, smaller vendors who specialize in customer access, with its high-efficiency / low-security demands, sometimes bundle the feature with other common marketing capabilities to leverage the instantly acquired customer data (e.g. email marketing, segmentation, landing pages, etc.), thus creating a (growing) niche of customer-facing identity management systems in the process.

Identity Management

Interactive Northwest

Identity management software manages information about the identity of software users and controls access to corporate resources

ID-Management Access Control

Authorization or restriction of access to information depending on role

ID Management Single-Sign On (SSO)

The ability to login to the system once, gaining access to all systems without the need for logging in again

Multi-Factor Authentication

Using multiple, independent components to gain access

Password Management

Self-help capabilities the help users recover forgotten passwords, etc.

Account Provisioning and De-provisioning

Capabilities for creating user accounts  based on roles, group memberships and business processes

ID Management Workflow Automation

Automated sequence of tasks to simplify processes

ID Risk Management

Identification, evaluation, and prioritization of risks with procedures to minimize, impacts of unplanned consequences

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