Name: ilogixx
Price: 3.55 USD
Author: ilogixx

Help Desk

Web and Video Conferencing

Customer Support

No-Code Development

Development

Admissions and Enrollment

School Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enterprise Content Management

Manufacturing Execution

PDF Editors

Privacy Policy Generators

Statistical Analysis

Visitor Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Cloud Storage

Complex Event Processing

Composable Infrastructure

Configuration Management Databases

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Log Management

Network Operating Systems

Network Performance Monitoring

SIP Trunking

SOA Application Gateways

Telecom Expense Management (TEM)

Unified Communications Monitoring

Vendor Risk Management

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Channel Management

Content Management

Email Deliverability

Email Marketing

Employee Advocacy

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Social Commerce

Sales

Chargeback Management

Clinical Data Management

Construction Management

Fleet Management

Membership Management

Municipal

Online Fax

Restaurant POS

Roofing

Simulation

Text Analysis

Travel Agency

Warranty Management

Vertical-Specific

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ilogixx is a software solution developed by ilogixx GmbH that aims to enhance customer communication and streamline contact center operations. According to the vendor, ilogixx is designed for small to large-sized companies across various industries, including call centers, customer service departments, sales and marketing teams, e-commerce companies, and financial institutions. The product offers features that can optimize customer interactions, increase efficiency, and improve overall business performance.

## Key Features

**Unified Client: Einfach Kommunizieren**: According to the vendor, ilogixx provides a flexible unified client that integrates multiple communication channels, including phone, email, chat, fax, and web chat. The vendor claims that the unified client offers assistive features such as text snippets and spell check, which can enhance workflows and potentially improve productivity.

**Auto Attendant: Eindrucksvoll empfangen werden**: The vendor states that ilogixx's auto attendant feature allows businesses to create professional greetings using date and time-based announcements. According to the vendor, the auto attendant feature also enables personalized messaging based on caller ID, multi-level voice menus, and integration with voicemail and automatic forwarding.

**Team Chat: Direkter Weg zu Ihren Kollegen**: ilogixx offers a chat messaging system for team communication, allowing users to store chat conversations and organize them based on specific topics. According to the vendor, this feature facilitates quick and easy communication among team members.

**Spracherkennung: Grundpfeiler für die Automatisierung der Kommunikation**: According to the vendor, ilogixx's speech recognition feature converts speech into text, enabling the extraction of information. The vendor claims that this feature also offers near real-time automatic translation for communication with foreign language-speaking customers and the detection of specific words and values for automated processes.

**Sprachsynthese: Text in natürliche Sprache umwandeln**: ilogixx utilizes artificial intelligence to convert written text into natural-sounding speech. According to the vendor, this text-to-speech synthesis feature enables automated announcements in a professional and personalized manner, as well as the creation of bots for standardized communication processes.

**Voicemail: Intelligente Voicemail für optimale Erreichbarkeit**: The vendor states that ilogixx's voicemail feature ensures optimal accessibility by providing call answering and personalized absence messages. The vendor claims that voicemails seamlessly integrate into the communication process and are automatically delivered to available colleagues.

**Team Panel: Maximaler Überblick für ein effizientes Arbeiten**: According to the vendor, ilogixx's team panel feature offers a comprehensive overview of colleagues' presence and availability. This feature includes a flexible search function for quick identification of contact persons, making it an ideal tool for telephone operators and team members.

**Echtzeit Dashboard: Wissen was war und entscheiden was kommt**: ilogixx provides a real-time dashboard for monitoring calls, emails, chats, and other communication channels. The vendor claims that this feature presents graphical representations of key indicators and individual KPIs, offering insights into current peak loads and communication trends.

**Berichte: Wissen, wie gut die Kommunikation läuft**: According to the vendor, ilogixx's reporting feature allows users to generate customized reports with data and graphics. The vendor states that this feature visualizes metrics such as availability, service levels, and other important performance indicators, and reports can be automatically generated and sent at desired intervals.

**Interaktives Dashboard: Filtern, analysieren und optimieren**: ilogixx enables the creation of interactive dashboards for in-depth analysis of key performance indicators (KPIs). According to the vendor, this feature offers drill-down functionality and dynamic filters for detailed insights, helping identify dependencies, inefficiencies, and availability issues.

Basic

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ilogixx

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Contact Center

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

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ilogixx

Overview

What is ilogixx?