Name: Impact Telecom
Author: Impact Tech

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Development

Classroom Management

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Risk Management

Enterprise

Accounting

Digital Banking

Nonprofit Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Authorization

Cloud Storage

Configuration Management

Data Collaboration

Fraud Detection

Game Engine

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

LAN Switches

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

SOA Governance

Service Desk Outsourcing

Single Sign-On

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Content Experience

Content Management

Customer Journey Mapping

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Video

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Performance Management

Social Commerce

Sales

Virtualization Security

Security

Agriculture

Banking

Donor Management

Equipment Rental

Rental Property Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

FastPIPE

FastEST, Inc.

ReportsNow

AspenOne Supply Chain Management

Aspen Technology

Crowdtap

Document Locator

ColumbiaSoft

Frosmo

Frosmo Ltd

Azurepath

Azurepath, LLC.

Aras PLM

Aras Corporation

Impact Telecom is a business communication solution offered by Impact Tech LTD. According to the vendor, it provides cost-effective telephony services for companies of various sizes. The suite of solutions includes Impact Cloud PBX, Impact SIP Trunk, and Impact Contact Centre. These solutions are aimed at professionals in industries such as professional services, retail and e-commerce, financial services, healthcare, and hospitality and tourism.

## Key Features

**Impact Cloud PBX**: According to the vendor, this solution offers hassle-free business communications with no admin hassle, lead time for installation, or set-up, hosting, hardware, or maintenance costs.

**Impact SIP Trunk**: The vendor claims that this solution provides highly competitive call rates for various destinations, guaranteed call quality, and partnerships with top Telcos for global call coverage.

**Impact Contact Centre**: The vendor states that this cloud-based contact center solution offers advanced call routing, comprehensive call flows, CLI-based routing for personalized customer experience, real-time monitoring and reporting, and integration with Impact CRM.

**Powerful AI-driven Tools**: According to the vendor, users have access to AI-driven tools such as sentiment analysis, compliance monitoring, and predictive analytics for enhanced performance and customer service.

**Unlimited Extensions and Concurrent Calls**: The vendor claims that Impact Cloud PBX allows for unlimited extensions and concurrent calls, facilitating seamless communication within the organization.

**Global Presence**: According to the vendor, Impact SIP Trunk provides local numbers in over 140 countries, allowing businesses to have a global presence and expand their reach.

**Integration with CRM and Favorite Products**: The vendor states that Impact Cloud PBX and Impact Contact Centre offer integration with CRM systems, enabling personalized customer service. Additionally, they provide out-of-the-box integration with favorite products and scalable API architecture for hassle-free integration.

**WebRTC Video and Conference Calls**: According to the vendor, Impact Cloud PBX supports WebRTC video and conference calls, enabling face-to-face interactions and collaborative meetings.

**Call Transcripts using Natural Language Processing**: The vendor claims that Impact Cloud PBX offers the ability to generate call transcripts using natural language processing, facilitating easy review and analysis of conversations.

**VoIP Glossary**: According to the vendor, Impact Telecom provides a comprehensive glossary of VoIP terms and acronyms, serving as a valuable resource for understanding industry jargon and key concepts.

Lingo is a telephony and VoIP software solution from Lingo.

Small Team

Standard

Plus

Lingo

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Mobile

Premium

Advanced

Vonage Business Communications

Impact Telecom

Get a free copy of the Buyer's Guide to VoIP for tips, advice, and product info.

Need help deciding which VoIP provider is best for you?

Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Impact Tech

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

VoIP Providers

Impact Telecom

Overview

What is Impact Telecom?