Imprivata Cortext is good when it works, but watch out when it doesn't
Pros
- Able to rely on texting being secured and HIPAA approved. This is valuable tool in our hospital environment.
- Able to look at audit logs with Imprivata Cortext. This is helpful to go back and either help users in troubleshooting problems and also to help prove findings.
- Easy to use tool to give to doctors and nurses for better communication.
Cons
- No dictation or voice recognition. Have to type out everything.
- We have had problems with the service dropping or trouble with the cloud environment that Cortext runs on going down. We rely it on it to be up all the time and you can't tell when it's down.
- Support isn't the greatest. Don't get great answers to questions.
Return on Investment
- Saves time by allowing the doctor or nurse to send messages when they have time, instead of dedicating time and waiting on phone calls.
- Negative impact when the service doesn't work and nurses and doctors become used to it working. All of the sudden they are spending time trying to determine if it's working or not and spending time waiting on receiving texts.
Other Software Used
Imprivata OneSign, Microsoft SQL Server, McKesson Paragon