Overview
What is Infosys Cortex?
Infosys Cortex, an Artificial Intelligence (AI)-driven customer engagement platform, aims to transform contact center operations through purposeful communication and smart decision-making capabilities. It extracts and converts microdata from customer interactions into insights for real-time action.The extra brain power and continuous…
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What is Infosys Cortex?
Infosys Cortex, an Artificial Intelligence (AI)-driven customer engagement platform, aims to transform contact center operations through purposeful communication and smart decision-making capabilities. It extracts and converts microdata from customer interactions into insights for real-time…
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Product Details
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- Tech Details
What is Infosys Cortex?
Infosys Cortex, an Artificial Intelligence (AI)-driven customer engagement platform, aims to transform contact center operations through purposeful communication and smart decision-making capabilities. It extracts and converts microdata from customer interactions into insights for real-time action.
The extra brain power and continuous coaching provided by Cortex helps agents make better, faster decisions on their journey from new hire to experienced agent. Cortex equips agents with the knowledge, insights and support they need to learn, grow and become better brand ambassadors.
Infosys Cortex Video
Infosys Cortex Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
