Name: InfusiONE
Author: OneCloud Networks

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Emissions Management

Intellectual Property (IP) Management

Privacy Policy Generators

Statistical Analysis

Workflow

Enterprise

Accounting

Accounts Payable

Crypto Tax

Online Trading

Subscription Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

AI Governance

Authorization

Cloud Storage

Custom Software Development Services

Data Center Virtualization

DevSecOps

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Network Performance Monitoring

Secure Email Gateway

Sensitive Data Discovery

Session Border Controllers

System Monitoring

Time Series Databases

Tower Servers

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Lead-to-Account Matching and Routing

Sales Enablement

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Architecture

Banking

Digital Forensics

Financial Services CRM

Internet of Medical Things

Vertical-Specific

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InfusiONE, offered by OneCloud Networks, is an all-in-one business communication system designed to meet the diverse needs of businesses. According to the vendor, it provides unified communications, including VoIP phone services, video conferencing, and internet connectivity. The solution is said to be suitable for businesses of all sizes, from small startups to large enterprises. Professionals and industries across various sectors, such as professional services, healthcare, hospitality, education, and retail, reportedly rely on InfusiONE to stay connected and productive.

## Key Features

**VoIP Phone Services**: According to OneCloud Networks, InfusiONE offers VoIP phone services that allow users to make and receive calls using their work number from any device, including smartphones, tablets, and desktops. The service reportedly supports Wi-Fi calling, eliminating roaming charges. Features such as auto-attendant and business directory are said to enhance call handling and transfer capabilities.

**Video Meeting and Team Collaboration Platform**: InfusiONE includes a video meeting and team collaboration platform. According to the vendor, users can participate in HD quality video calls and utilize features such as desktop and file sharing. Presence and instant messaging reportedly enable real-time communication and collaboration. The platform is said to offer a virtual meeting room called "My Room" for ad-hoc or planned meetings, with the ability to invite guests to join multimedia sessions.

**Internet for Business**: The vendor claims that InfusiONE provides reliable internet connectivity for businesses, ensuring nearly zero downtime and offering a secure browsing experience. The solution reportedly allows for separate Wi-Fi access for customers through business and guest networks. In case of outages, an LTE failover device is said to provide backup internet connectivity. InfusiONE can also serve as a primary or secondary internet connection, according to the vendor.

**Cisco Webex Calling**: InfusiONE integrates with Cisco Webex Calling for cloud-based communication needs. The vendor claims that the solution offers secure and scalable cloud calling capabilities, providing easy connectivity from anywhere and supporting a mobile workforce. Integration with cloud apps like G Suite and Office 365 is said to enhance productivity. The vendor states that options are available for on-premises, cloud, or hybrid deployment.

**Unified Communications**: According to the vendor, InfusiONE offers unified communications capabilities by integrating voicemail, fax, email, and instant messaging. Users can reportedly access messages and voicemails from any device, even when offline. The solution is said to support private and group chat for swift communication with colleagues. Pre-built integration with popular applications like Office 365 and Salesforce is claimed. The platform also provides call analytics and reporting for better insights into sales activities, according to the vendor.

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Advanced

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Essentials (up to 20 users)

Standard

Ultimate

RingEX

InfusiONE

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

OneCloud Networks

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

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Unified Communications as a Service (UCaaS) Solutions

InfusiONE

Overview

What is InfusiONE?