Name: Interfacing Integrated Management System (IMS)
Author: Interfacing Technologies Corporation

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

PHP Frameworks

Development

Business Intelligence (BI)

Case Management

Collaboration

Document Generation

Enhanced 911 (E911)

Enterprise

Accounting

Crypto Asset Management

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Change and Configuration Management

Cloud Storage

Data Collaboration

Data Masking

Fraud Detection

Infrastructure-as-Code (IaC)

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Network Behavior Analysis

Network Performance Monitoring

Remote Monitoring and Management

Secure Email Gateway

Software Composition Analysis (SCA)

Threat Intelligence

Traffic Switching

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Email Marketing

Gamification

Marketing Automation

Mobile Marketing

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Multichannel Retail

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Secure Service Edge (SSE)

Security

Architecture

Aviation

Equation Editors

Internet of Medical Things

Legal Billing

Membership Management

OSS/BSS (Operations Support/Business Support)

Oil and Gas

Revenue Cycle Management (RCM)

Vertical-Specific

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### Process Documentation
Users consistently highlight Interfacing Enterprise Process Center's process documentation capabilities as a key strength, emphasizing its intuitive interface and ability to create detailed process maps and flows. While some users mention minor inconveniences such as limitations in rendering complex processes in certain formats, overall sentiment leans towards the platform's effectiveness in facilitating process documentation and analysis.

### Standard Operating Procedures (SOPs
Users generally appreciate Interfacing Enterprise Process Center's ability to streamline the creation and management of standard operating procedures (SOPs). They find the automatic placement of activities in process mapping to be a time-saving feature. While some users mention the need for improvements in creating custom templates, overall, the platform's capability to generate SOPs efficiently is acknowledged. The centralized nature of SOP storage and the ease of updating them regularly are highlighted as key benefits by users. Additionally, the system's flexibility and functionality in generating SOPs from EPC are seen as valuable for organizations requiring quick modifications to their processes.

### Quality Management
Users consistently praise Interfacing Enterprise Process Center for its comprehensive quality management capabilities. They highlight the platform's ability to integrate quality management into various processes effectively and efficiently. Users appreciate the digitization of business objects, particularly the conversion of freetext documents into data, which helps in overcoming traditional QMS challenges such as change readiness and user acceptance. The platform's focus on quality management is seen as a significant strength by users across different industries, with many noting its positive impact on operational efficiency and execution.

### Document Management
Users generally believe that Interfacing Enterprise Process Center's document management functionality is a standout feature, with many praising its ability to centralize documents and streamline editing and version control processes. While some minor issues have been reported, such as difficulties in rendering complex processes for external sharing, overall feedback indicates that the platform's document management capabilities are robust and user-friendly. The platform's document management tools have been commended for their efficiency in creating a centralized repository for all organizational documents, enhancing collaboration and ensuring clarity in roles and responsibilities.

### Content and Template Management
While some users appreciate the flexibility of setting up reusable trainings and the ability to link everything to a process, others find challenges in creating custom templates and formatting documents. The tool seems to lack collaborative work features and sufficient guidance on template creation. Users also face difficulties in rendering processes with many activities and encounter minor inconveniences like manual numbering of activities and unintuitive interface actions.

### Collaboration and Integration
Users consistently highlight the collaborative modeling, reviewing, and approval processes facilitated by Interfacing Enterprise Process Center. The platform's web-based access and central repository streamline collaborative efforts, making it easier to document integrated processes. While some users express a desire for enhanced collaborative features and template creation tools, overall, the platform's integration capabilities are commended for their user-friendly interface and depth of functionality. Additionally, the system's configurability allows for gradual improvement as users become more adept with its features.

### Business Process Modeling
Users consistently highlight Interfacing Enterprise Process Center's business process modeling as a key strength, emphasizing its ability to centralize and streamline company processes. The software's intuitive interface and automatic activity placement feature are particularly praised for saving time and enhancing process visibility. Despite some minor drawbacks such as formatting challenges and simplicity in process maps, users appreciate the flexibility and efficiency that Interfacing Enterprise Process Center brings to their business process modeling endeavors.

### Risk Management
Users consistently praise Interfacing Enterprise Process Center's robust risk management capabilities. They highlight the platform's ability to provide a centralized approach to managing risks, controls, and regulations effectively. Users appreciate the integration with JIRA, which enhances the value within their IT ecosystem. The platform's feature of storing processes in sync with risks and controls is particularly lauded for helping businesses move beyond information silos and reflect positively on overall operations. Additionally, users find the data lineage visibility and the flexibility to reuse data objects such as processes, roles, and risks as key efficiency drivers in their risk management programs. The holistic approach to Quality Management System (QMS) that includes risk management and Key Performance Indicators (KPIs) is also commended, along with the competitive pricing models offered by Interfacing.

### Change Management
Users consistently praise Interfacing Enterprise Process Center for its robust change management capabilities. The platform's ability to facilitate change processes, track impacts, and ensure compliance with standards like ISO 9000 and ISO 27000 has garnered positive feedback. Reviewers highlight the ease of building hierarchies, modeling subprocesses, and attaching documentation, providing users with flexibility and options in managing changes effectively. Additionally, the rules module is commended for its utility in mapping requirements to processes, particularly beneficial for highly regulated organizations. The platform's features enable users to streamline change management processes, enhancing overall operational efficiency and risk management.

Basic

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Interfacing Integrated Management System (IMS)

Business process management (BPM) is a systematic approach to managing and optimizing a company's business processes, with the goal of improving corporate performance. BPM usually involves designing, modeling, implementing and measuring workflows and business rules, thus helping companies to refine and optimize processes that involve human interaction or multiple business applications. BPM is often a juncture between IT and business departments at a company.

BPM software supports the activity of BPM with capabilities such as case management, application development, workflow design and modeling, business rules engine, and reporting and alerting.

Business Process Management (BPM)

<div>Interfacing’s Integrated Management System (IMS) is an AI-powered platform that unifies BPM, QMS, Document Control, and GRC into one platform. Organizations use IMS to model and automate processes, control documents, manage risks, and maintain regulatory compliance with full traceability and audit readiness.</div><div><br></div><div>Built for highly regulated sectors such as aerospace, life sciences, finance, and government, IMS provides real-time visibility, automated workflows, and AI-driven insights that improve quality and reduce operational risk. The platform is ISO 27001 certified and fully validated for 21 CFR Part 11, making it suitable for mission-critical environments requiring strong governance, security, and control. IMS also includes low-code automation, process mining, audit management, training tracking, CAPA workflows, and dashboards to help teams streamline operations and continuously improve.  AI strengthens governance, improves accuracy, and reinforces regulatory control.</div>

Interfacing Technologies Corporation

Process Engine

Process designer

Web-based tool for creating and customizing web process models

Process simulation

Evaluating model performance with real data, and optimizing

Business rules engine

Business rules engine allows non developers to change business logic in a model

SOA support

Support for reusable services to be built into process design

Process player

Step-by-step analysis of model to validate business rules

Support for modeling languages

Support for modeling languages like BPML, BPEL, and BMMN.

Form builder

Model execution

Ability to execute model and build code without programming skills

Collaboration tools allowing BPM experts to collaborate on model design

Social collaboration tools

Social tools for discussion threads, wikis, enabling decision making

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Standard reports

The software offers pre-built reports with metrics standard to the category.

Custom reports

Content Management Capabilties

Content management

Content management tool for storing and managing versioning of electronic documents, images, etc.

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Interfacing Integrated Management System (IMS)

Overview

What is Interfacing Integrated Management System (IMS)?