Name: IrisCX
Author: IrisCX

Help Desk

Web and Video Conferencing

Customer Support

Academic Advising

Attendance Tracking

Online Learning

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Diagramming

Enhanced 911 (E911)

Meeting Management

Supply Chain Management

VoIP

Workspace Planning

Enterprise

Accounting

Corporate Performance Management (CPM)

Crypto Asset Management

Cryptocurrency Mining

Cryptocurrency Wallets

Digital Banking

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

On-Demand Payment

Payroll

Resume Parsing

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Collaboration

Data Masking

Data Pipeline

Endpoint Security

Firewall

Fraud Detection

Hyper-Converged Infrastructure

IT Asset Disposal

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

NoSQL Databases

Password Management System

Remote Desktop

Remote Support

SaaS Backup

Threat Intelligence

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Demand Generation

Digital Experience Platforms (DXP)

Email Marketing

Marketing Automation

Product Management

Social Login

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Email Signature

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Sales

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security

Construction Management

Legal Billing

Real Estate

Vertical-Specific

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Namely

IrisCX is a video platform designed to enhance customer interactions in enterprise-level companies. According to the vendor, IrisCX offers a secure and end-to-end solution for self-help and live video sessions on customers' smartphones. The platform combines personalized advice and human contact with the convenience of online interactions. IrisCX caters to a wide range of professions and industries, including customer service representatives, sales representatives, support technicians, home product and service providers, and home builders.

## Key Features

**CHOOSE**: According to the vendor, IrisCX helps customers select the right product through live consultations, potentially increasing order values and conversions. The platform offers interactive consultations to ensure the product fits customers' needs and reduce the risk of returns or purchase abandonment. It also claims to automate scheduling and follow-ups to streamline the workflow for service experts. Additionally, IrisCX aims to provide key data insights about how customers select products, enabling faster iterations on the customer journey.

**SETUP**: IrisCX aims to simplify the setup of home products by offering live-guided and self-guided sessions, as stated by the vendor. The platform provides support 24/7 with guided assistance to reduce customer frustration during product installation. It utilizes AI to filter installation queries and provide customers with the appropriate guide for their specific issues. IrisCX also claims to improve installation guides by leveraging data insights to identify areas where customers may encounter difficulties.

**SUPPORT**: According to the vendor, IrisCX enhances customer support with smart video, adding a visual element to interactions. The platform provides live-guided and self-guided video support to eliminate wait times and communication barriers. By offering a visual context, IrisCX aims to help support teams gain a better understanding of customer issues and solve problems immediately. The vendor also claims that IrisCX allows for personalized service conversations, enabling stronger rapport with customers. The platform can tailor service scripts based on customer preferences and improve them using data insights.



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