Name: Irium-software
Author: Irium-software

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Changelog

Image Recognition

JavaScript Frameworks

Development

K-12 Online Learning

Education

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Desktop Publishing

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Data Center Outsourcing (USA)

Data Lakehouse

Data Masking

Data Privacy Management

Ethernet Switches

Fraud Detection

IT Asset Disposal

IT Asset Management

IT Infrastructure Monitoring

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Security

Routers

Software Distribution

Tape Storage

Technology Business Management

Threat Hunting

Wireless LAN

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Click Fraud

Content Management

Digital Signage

Email Management

Email Marketing

Graphics

Marketing Automation

Social Media Management

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Presales

Trade Promotion Management

Sales

Animation

Equipment Rental

InsurTech

Insurance Policy Administration Systems

Laboratory Information Management

Lease Management

Legal Billing

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

ReportsNow

Crowdtap

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Document Locator

ColumbiaSoft

Screenful

Screenful Oy

Aras PLM

Aras Corporation

Irium-software is an ERP (Enterprise Resource Planning) software solution designed to meet the needs of distributors, dealers, repairers, and rental companies in various industries. According to the vendor, this software offers a range of features including parts inventory management, purchasing, contracts, stock management, rentals, after-sales service, customer relationship management (CRM), and financial management. The software is aimed at businesses of all sizes, from small and medium-sized enterprises (SMEs) to large corporations. It is commonly used by professionals and industries such as agricultural machinery distributors, construction equipment distributors and rental companies, material handling equipment distributors and rental companies, heavy truck and commercial vehicle dealers and repairers, as well as automotive dealerships and fleet management companies.

## Key Features

**Powerful ERP software**: According to the vendor, Irium-software offers a robust ERP software solution that provides comprehensive functionality for managing various aspects of a business, including parts inventory management, purchasing, contracts, stock management, rentals, after-sales service, customer relationship management (CRM), and financial management.

**Integration with major manufacturers**: Irium-software has established partnerships and integrations with major manufacturers in the industries it serves, according to the vendor. This allows for seamless data exchange and integration with manufacturer systems, enabling businesses to collaborate and share information with their suppliers and partners.

**Mobile applications**: The vendor states that Irium-software provides mobile applications that enable technicians and field service teams to access and update information on the go, improving productivity and customer service. The mobile apps allow for real-time communication and data synchronization, ensuring that teams have up-to-date information at their disposal.

**Customer relationship management (CRM)**: According to the vendor, Irium-software's CRM module allows businesses to manage customer interactions, track leads, manage sales opportunities, and provide personalized customer service. It aims to help businesses build stronger relationships with customers and improve customer satisfaction by centralizing customer data and providing tools for effective communication.

**Business intelligence and reporting**: The vendor claims that the ERP software includes business intelligence and reporting tools that provide businesses with real-time insights into their operations. Users can generate customizable reports, monitor key performance indicators, and make data-driven decisions. This feature aims to help businesses track performance, identify trends, and optimize processes.

**E-commerce and web solutions**: Irium-software offers e-commerce and web solutions, according to the vendor. These solutions aim to help businesses extend their reach, improve customer experience, and streamline online transactions. They include web portals for customers and suppliers, online parts catalogs, and integration with e-commerce platforms.

**Document management and digitization**: According to the vendor, Irium-software provides document management and digitization solutions that help businesses reduce paperwork, improve document organization, and enhance collaboration. Users can digitize and store documents, automate document workflows, and ensure compliance with document management standards. This feature aims to improve efficiency and reduce the risk of document loss.

**Planning and scheduling**: The vendor states that the ERP software includes planning and scheduling tools that enable businesses to optimize resource allocation, manage work orders, and improve operational efficiency. Users can visualize and manage the scheduling of workshops, equipment, and rental fleets. This feature aims to help businesses maximize resources and ensure timely completion of tasks.

**Multilingual and multi-currency support**: Irium-software's ERP solutions support multiple languages and currencies, according to the vendor. This feature aims to enable businesses to operate globally and cater to customers and suppliers in different regions, facilitating international business operations and ensuring smooth communication and transactions.

**Support and training**: According to the vendor, Irium-software provides dedicated support and training services to help businesses maximize the value of their ERP software. Support is available through various channels, including phone, email, and online chat. This feature aims to ensure that businesses receive prompt assistance and have access to resources for learning and improving their software usage.

Free

Bronze

Silver

Gold

SalesBinder

Norada Solve360

Irium-software

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Irium-software

Overview

What is Irium-software?