Name: iSoftPhone
Author: Call4Mac

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Interactive Application Security Testing (IAST)

Service Mesh

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Email Spam Filter

Supply Chain Management

Enterprise

Accounting

Digital Banking

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Infrastructure Management

Data Observability

Data Privacy Management

Database Load Balancing

Desktop Outsourcing

Enterprise Architecture Management

Ethernet Switches

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Managed IT Service

Network Performance Monitoring

Network Simulation

NoSQL Databases

Packet Analyzer

Single Sign-On

Software Defined Storage (SDS)

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Management

Email Marketing

Marketing Analytics

Marketing Automation

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Customer Service

Social Media Management

Social Media Monitoring

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales

Video Surveillance

Security

Construction Management

Equipment Rental

HIPAA Compliance

InsurTech

Investment Portfolio Management

Vertical-Specific

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iSoftPhone by Xnet Communications is a VoIP (Voice over Internet Protocol) software designed specifically for Mac users. According to the vendor, it is aimed at companies of all sizes, providing voice and video communication, instant messaging, and contact management capabilities. iSoftPhone caters to various professions and industries, including call centers, sales and marketing teams, customer support departments, remote workers, and Mac users in general.

## Key Features

**Call Management**: According to the vendor, iSoftPhone allows users to make and receive voice and video calls directly from their Mac devices. They can manage their calls with features like call hold, transfer, forwarding, and waiting, aiming to enhance communication efficiency.

**Instant Messaging**: According to the vendor, iSoftPhone's instant messaging feature enables users to send text messages to their contacts. They can have individual or group chats, facilitating team collaboration and quick communication. Emojis and file sharing are also supported.

**Contact Management**: The vendor claims that iSoftPhone provides a comprehensive contact management system where users can store and organize their contacts. They can import contacts from various sources, create contact groups, search for contacts, view details, and mark favorites for quick access.

**Presence Status**: iSoftPhone offers presence status indicators, according to the vendor, that show the availability of contacts. Users can set their own presence status to inform others about their availability, aiming to improve communication efficiency.

**Call Recording**: According to the vendor, iSoftPhone allows users to manually record calls for future reference or compliance purposes. The recorded calls are saved locally on their Mac devices for easy access and playback.

**Voicemail**: iSoftPhone includes a voicemail feature, according to the vendor, that enables users to receive and manage voicemail messages. They can listen to voicemail messages directly from the software or save them for later playback. Visual voicemail provides easy navigation.

**Conference Calling**: According to the vendor, iSoftPhone supports conference calling, allowing users to have multi-party audio or video conferences. They can initiate conference calls, manage participants' settings, and use features like mute/unmute and kick out participants.

**Integration with SIP Providers**: The vendor states that iSoftPhone seamlessly integrates with various SIP providers, enabling users to choose their preferred provider. They can easily configure iSoftPhone to work with their SIP account using the step-by-step guide.

**Screen Sharing**: According to the vendor, iSoftPhone offers screen sharing functionality, allowing users to share their screen during a call or conference. They can share their entire screen or specific applications/windows, facilitating presentations, demonstrations, and collaborative work.

**Call Transfer**: According to the vendor, iSoftPhone supports call transfer, enabling users to transfer ongoing calls to another person or extension. They can perform blind or attended transfers, streamlining communication and ensuring calls reach the appropriate person.

Essential

Advanced

Complete

FluentCloud

Nectar Desk

iSoftPhone

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Call4Mac

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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iSoftPhone

Overview

What is iSoftPhone?