Name: itmSUITE
Author: itmSUITE

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Cross-Browser Testing

Interactive Application Security Testing (IAST)

WebOps

Development

Academic Advising

Online Proctoring Software

Education

Audit

Business Intelligence (BI)

Collaboration

Workflow

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Cost Management

Cloud Storage

Converged Infrastructure

Database Load Balancing

Fraud Detection

Hyper-Converged Infrastructure

IT Operations Analytics

Integration Platform as a Service (iPaaS)

MLOps

Managed DNS

Network Performance Monitoring

Release Management

Requirements Management

Solid State Drives

Time Series Databases

Tower Servers

Unified Endpoint Management (UEM)

Value-Added Resellers (VARs)

VoIP Monitoring

Website Hosting

Wireless LAN

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Brand Intelligence

Content Management

Data Management

Email Marketing

Gamification

Marketing Analytics

Marketing Automation

Mobile Advertising

Online Proofing

Press Release Management

Product Intelligence

Social Media Management

Social Media Marketing

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales

Secure Service Edge (SSE)

Security

Financial Services CRM

HIPAA Compliance

Internet of Medical Things

eDiscovery

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

ReportsNow

Crowdtap

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

Aras PLM

Aras Corporation

Frosmo

Frosmo Ltd

itmSUITE is an integrated platform for service and business transformation management, designed to cater to small to large enterprises. It is suitable for various professions and industries, including IT Service Management professionals, Project Managers, IT Governance professionals, Service Desk Managers, IT Financial Managers, Configuration Managers, Business Analysts, IT Managers, Service Providers, and Consulting companies. According to the vendor, itmSUITE aims to streamline operations, enhance efficiency, and drive successful business outcomes.

## Key Features

**Service Management**: According to the vendor, itmSUITE supports the adoption of best practices and standards in IT Service Management. It facilitates the execution of IT Service Management processes through a powerful workflow engine. itmSUITE provides comprehensive functional coverage for continual improvement and offers pre-configured processes for quick start-up. Moreover, itmSUITE allows integration with external systems.

**Portfolio Management**: According to the vendor, itmSUITE efficiently manages project portfolios or individual projects. It provides functions for planning and control, including the creation and maintenance of a modern Configuration Management System. Additionally, itmSUITE includes a Discovery Engine for exploring hardware and software characteristics. Users can create and distribute dashboards to facilitate informed business decisions.

**IT Governance**: According to the vendor, itmSUITE supports the introduction and maturation of best practices in IT Governance. It offers functions for risk management, financial management, and resource management. Users can define and control Key Performance Indicators (KPIs) and targets, and leverage the reporting engine for planning and generating reports. Furthermore, itmSUITE integrates with external systems to enable seamless dialogue and data exchange.

**Service Desk**: According to the vendor, itmSUITE includes a powerful workflow engine for managing service requests. It supports multi-level planning and control of resource usage, provides real-time calculations, and offers a flexible and modular self-service portal for request management. itmSUITE allows the definition and monitoring of KPIs and automated notifications.

**Help Desk for SMEs**: According to the vendor, itmSUITE offers a simplified version of the Service Desk module tailored for small and medium enterprises. It provides a user-friendly interface for easy request management, supports multi-level planning and control of resource usage, and includes a reporting engine for generating reports. Integration with external systems facilitates seamless dialogue and data exchange.

**ERP for Service Providers**: According to the vendor, itmSUITE enables service providers to control costs for processes, projects, and IT services. It manages timesheets, expenses, budgets, and forecasts, and supports invoice generation for project and service expenses. The platform provides functions for defining and controlling KPIs and targets, and integrates with external systems for data exchange.

**IT Financial Management**: According to the vendor, itmSUITE offers effective management of costs and revenues for projects and services. It manages budgets, final balance sheets, and forecasts, allowing flexible management of cost categories. itmSUITE includes a powerful reporting engine for creating reports and provides visibility of costs and revenues per service and/or project.

**Asset & Configuration Management**: According to the vendor, itmSUITE supports the creation and maintenance of a modern Configuration Management System. It enables the acquisition of information on configuration elements and relationships, integrates with external systems such as CMDB or asset management systems, and provides data upload and management capabilities through configurable rules. itmSUITE facilitates planning and generating reports for configuration management.

**Native Mobile Apps**: According to the vendor, itmSUITE offers native Android, iOS, and Windows Phone apps, providing users with access to itmSUITE functionalities on the go.

**Dialogue with External Systems**: According to the vendor, itmSUITE enables seamless dialogue with external systems through email or web services, facilitating integration and communication.

Priority Matrix is a prioritization, collaborative, task management software used by more than 2500 businesses worldwide and 85,000 paid customers. Priority Matrix is used by customers who need visibility and alignment in team priorities. Priority Matrix uses the 4-quadrants to help customers prioritize by critical and urgency.

Basic

Bolste

itmSUITE

Buying Project Management software is confusing. Want help? Get tips and product info free in this guide.

The Buyer's Guide to Project Management Software

Project management software is designed to help people involved in the project management process to initiate, plan, execute, monitor and close projects of any size and type.

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

Task Management

This includes the ability to plan, track, collaborate and report on tasks.

Resource Management

Resource management is workload planning to maximize resources.

Gantt Charts

Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

Scheduling

Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.

Workflow Automation

Workflow automation is the ability to route work requests along an approval process automatically.

Team Collaboration

Team collaboration capabilities let team members work directly with each other and provide team updates.

Support for Agile Methodology

Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.

Support for Waterfall Methodology

Waterfall methodology is a tradition development method that is linear and sequential.

Document Management

Document management provides for centralized management of all project documents.

Email integration

Email integration allows work requests to be made directly from email.

Mobile Access

Mobile access is the ability to access the software from a smartphone or tablet.

Timesheet Tracking

Timesheet tracking is the ability to track all billable and non-billable hours for each project.

Change request and Case Management

Change request and change management enables tracking of all customer requests including priority and timeframe.

Budget and Expense Management

Budget and expense management provides the capability to track all expenses by employee or department and link them back to department. It also enables hourly rates to be set.

Professional Services Automation

Features that support professional services organizations

Quotes/estimates

Ability to create, manage and send project fee proposals to customers

Invoicing

Ability to create, manage and send invoices to clients during or after completion of a project

Project & financial reporting

Ability to analyze project and financial data based on custom criteria to gather insights and improve business performance

Integration with accounting software

Real-time, two-way sync with accounting or financial software to facilitate project and financial reporting

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Project Management Software

itmSUITE

Overview

What is itmSUITE?